Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Average customer rating
3.5
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
43
4 Stars
22
3 Stars
20
2 Stars
9
1 Star
21
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Customer Rating
3
on January 27, 2026
Posted by: Bob27779864
Would be 5 stars if the button wasn't like a touchscreen. Every adjustment pauses, pretty annoying.
Response from jbl.comBy Customer Support, January 27, 2026
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Best Ones
on January 8, 2026
Posted by: Hoodie
I first bought a pair that were highly rated and more expensive but they kept falling out of my ears even with adjustable ear caps. Bought this pair and I haven’t had any issues with them falling out. The sound is of good quality. I also like that you can find a dropped earbud easily with the app.
Written by a customer while visiting jbl.com
Customer Rating
5
Grandson likes them
on January 4, 2026
Posted by: Nonni70
from Austin, TX
I bought these for my grandson for Christmas. He asked specifically for this brand and type. He uses them at school and says they work well.
Written by a customer while visiting jbl.com
Customer Rating
4
battery good!
on December 25, 2025
Posted by: bob2743
from Washington dc
The battery is amazing!! goes to 100 percent really fast and doesnt run out fast
Written by a customer while visiting jbl.com
Customer Rating
3
So so thought it would be better.
on December 18, 2025
Posted by: SilverMyst
I have always bought JBL product. I decided to get something that was not as expensive as my tour headphones for work. They were not what I was expecting. Was very generic. No bass. But at least they were inexpensive.
Written by a customer while visiting jbl.com
Customer Rating
5
Good product,
on November 24, 2025
Posted by: Anonymous
Good sound. I got this reburbished and they look like new! Good product for a really good price.
Written by a customer while visiting jbl.com
Customer Rating
1
Poor fit
on November 20, 2025
Posted by: Roy Bateman
Would NOT stay in my ears, even when I was simply sitting in a chair and trying to talk on the phone; tried the various sizes but non fit snuggly!!!
Response from jbl.comBy Customer Support, November 21, 2025
We appreciate the feedback. To achieve the best seal and secure fit with your JBL Vibe Beam, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
No way to find if they're in case and you place
on November 18, 2025
Posted by: Joel666
It's great if I don't have them in the case and I need to locate them and they're hooked up directly to my phone then I can find them but if they are not I am screwed like right now I have the right headphone but I don't know where the case or the left one is
Response from jbl.comBy Customer Support, November 18, 2025
We appreciate your feedback. We understand that you're having trouble finding the left earbud and the charging case. We want to let you know that the JBL Headphones app can help locate the left earbud, as long as it has enough battery charge. However, please note that the app does not have a feature to locate the charging case itself. For further assistance, please contact us.
Written by a customer while visiting jbl.com