Customer reviews from kwikset.com
Kwikset - SmartKey Security Satin Nickel Metal Double Cylinder Deadbolt
Average customer rating
4.3
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
50
4 Stars
10
3 Stars
0
2 Stars
3
1 Star
8
79%of customers recommend this product.
(
27 out of
34)
Customer Reviews for Kwikset - SmartKey Security Satin Nickel Metal Double Cylinder Deadbolt
Customer Rating
5
Easy Installation
on October 31, 2023
Posted by: belindag
[This review was collected as part of a promotion.] This Kwikset deadbolt lock is such an easy installation with easy to understand instructions. I love the easy smart key, you can easily rekey to fit an existing key you already have so you won't have multiple keys to unlock your doors. Nice satin nickel finish and the lock glides smoothly.
Written by a customer while visiting influenster.com
Customer Rating
5
Quality Deadbolt!
on November 7, 2023
Posted by: jacquieb
[This review was collected as part of a promotion.] I am very happy with my new Kwikset 660 Deadbolt, Keyed One Side, featuring SmartKey Security™ in Satin Nickel featuring Microban. Installation was extremely easy and didn’t take very long. I love that it has SmartKey Security. It was very easy to rekey my lock to match the key I was already using. I definitely recommend this Kwikset Deadbolt. I love it!
Written by a customer while visiting influenster.com
Customer Rating
5
Great product!
on November 11, 2023
Posted by: jackieb110
[This review was collected as part of a promotion.] Kwikset 660 deadbolt, Keyed one side ,featuring Smartkey security in Satin Nickel featuring Microban is a great product. I absolutely love the satin nickel finish! The Microban feature is such a great idea! It is 99.9% cleaner than the typical lock. I had never heard of a smart key before. It’s a lock that you can rekey yourself in seconds. I highly recommend this product!
Written by a customer while visiting influenster.com
Customer Rating
4
Plan ahead (way ahead) for a thick door.
on October 4, 2024
Posted by: Stillgotomx
from New Mexico
Gender:Male
I bought this deadbolt for a door leading to our garage. It did require drilling the holes for the door, and I found the drilling and assembly instructions to be very good, though on my computer I could not make a paper copy of them that wasn't postage-stamp-size without losing some of the steps. The online hole-drilling guide, however, was perfectly-sized when I printed that. My door was 2 1/4". I was able to buy and receive the deadbolt itself online within 48 hours, but could not find the "thick-door-kit" anywhere, and even through the most famous online retailer, I had to wait a miserable 2 weeks for it to arrive. Why??? Otherwise, a fine deadbolt.
Written by a customer while visiting kwikset.com
Customer Rating
5
Great Product
on November 8, 2024
Posted by: Ntm
from Tomball, TX
Gender:Male
Bought this 2 days ago. Installation was easy. Great product.
Written by a customer while visiting kwikset.com
Customer Rating
1
Can't recommend
on November 7, 2025
Posted by: N4339
I purchase this deadbolt but when it arrived one of the bolts would not fit in the screw hole. The threads in one of holes looks like it is cross threaded and one of the bolts had been cut off but too short so I can't install the deadbolt. Even though I own several smart key handles sets and deadbolts I can not recommend this one. The quality control is just not there.
Response from kwikset.comBy Kwikset, November 10, 2025
Hello N4339,
Thank you for sharing your experience. We’re very sorry to hear that your deadbolt arrived with a damaged screw and cross-threaded hole. We would be happy to send a replacement unit or the necessary parts so you can complete your installation under warranty. This product is backed by our warranty, and our support team is here to help. Please contact us at 1-800-327-5625.
Thank you,
Kwikset
Thank you for sharing your experience. We’re very sorry to hear that your deadbolt arrived with a damaged screw and cross-threaded hole. We would be happy to send a replacement unit or the necessary parts so you can complete your installation under warranty. This product is backed by our warranty, and our support team is here to help. Please contact us at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Not Adjustable As-Advertised
on November 15, 2025
Posted by: Frustrated Installer
Works great for 2-3/8" backsets. Does not adjust to 2-3/4", despite stating it does on the packaging.
After a half hour trying to figure out the mechanism to adjust the backset length I called support and was told the model is not adjustable. I need a lock with a 2-3/4" backset and will buy elsewhere. A functional lock, but I'm disappointed in the advertising.
Response from kwikset.comBy Kwikset, November 18, 2025
Hello Frustrated Installer,
Thank you for sharing your experience. We’re glad to hear the lock itself functioned well, but we’re sorry for the frustration caused while trying to adjust the backset. This model does not feature an adjustable backset, and we understand how that can be disappointing if the product listing led you to expect otherwise. If you ever have any questions or need assistance in the future, don't hesitate to reach out to us at 1-800-327-5625.
Thank you,
Kwikset
Thank you for sharing your experience. We’re glad to hear the lock itself functioned well, but we’re sorry for the frustration caused while trying to adjust the backset. This model does not feature an adjustable backset, and we understand how that can be disappointing if the product listing led you to expect otherwise. If you ever have any questions or need assistance in the future, don't hesitate to reach out to us at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com