Customer reviews from frigidaire.com
Frigidaire - 230V 14,000 BTU 700 Sq. Ft. In Wall Air Conditioner with Remote - White
Average customer rating
4.6
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
54
4 Stars
17
3 Stars
1
2 Stars
1
1 Star
3
Customer Reviews for Frigidaire - 230V 14,000 BTU 700 Sq. Ft. In Wall Air Conditioner with Remote - White
Customer Rating
5
on July 14, 2025
Posted by: Rocco Daddys
[This review was collected as part of a promotion.] Very happy with this purchase. Wonderful air conditioner. Works great and looks wonderful.
Response from frigidaire.comBy Christian, Online Outreach Specialist, July 14, 2025
Thank you for your wonderful feedback! We’re delighted to hear you’re very happy with your air conditioner and that it’s both working great and looking great in your space. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
The Best unit in AC manufacturers
on July 16, 2025
Posted by: Guggee1
This is the third unit I replace in 26 years, just because of rust.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 16, 2025
Hi there. Thank you for your continued loyalty over the years. We're sorry to hear that rust has been a recurring issue, and we understand how frustrating that can be. Your feedback is important and will be shared with our team. If you'd like to discuss your experience further, we're here to help. Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Working well
on July 18, 2025
Posted by: heckyesitsjess
[This review was collected as part of a promotion.] Nothing lasts these days, so I hope my 4star remains 15 years from now with this AC still running. It's working well and keeping my place cool. I took one star off because it could be a little bit quieter. Decently sleek look.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 21, 2025
Thanks for sharing your honest feedback. We're glad to hear your AC is keeping things cool and working well so far! We'll definitely pass along your note about the noise level. If you ever need support or have questions down the road, our team’s available via live chat at Frigidaire.com or by phone at 1-800-374-4432.
– Reed
– Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great
on July 25, 2025
Posted by: Pete CT 2025
[This review was collected as part of a promotion.] Works much better than the similar GE model we replaced after 13 months
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great!
on July 28, 2025
Posted by: Turgeonator
[This review was collected as part of a promotion.] Bought this to replace a GE 14,000 BTU air conditioner on the referral of a repairman. So far it works great and as much quieter.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 28, 2025
Hi there. Thank you for choosing Frigidaire! We’re so glad to hear your new air conditioner is working great and providing a quieter experience compared to your previous unit. We appreciate your trust in our brand and hope you continue to enjoy a cool, comfortable space. If you ever have questions, feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire 14000 btu Thru Wall
on July 30, 2025
Posted by: LatinNYWill
[This review was collected as part of a promotion.] Operates well.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Useless
on August 1, 2025
Posted by: CMStewart
Bought this to replace an earlier 14000 BTU Frigidaire through the wall model that worked well for 17 years. They don't build 'em like they used to. This Air Conditioner is USELESS. I run it all day long and it won't lower the temperature by even one degree! (Room temperature 82 degrees. Outside temperature reportedly mid 80s.) After a few minutes it stops blowing cold air and is just the fan, no cooling. After a while, condenser comes on and blows cold air for a few minutes and then back to fan only. Tried all the settings. No improvement. Professionally installed, so not user error.
Response from frigidaire.comBy Maico, Online Outreach Specialist, August 7, 2025
Thank you for reaching out, CMStewart, and I truly appreciate you sharing your experience. I want to start by sincerely apologizing for the frustration this air conditioner has caused—especially considering the trust you’ve placed in Frigidaire, having had a reliable unit for 17 years.
We understand how disappointing it is to invest in a new model, only to find it struggling to cool even a few degrees—particularly when it's been professionally installed and you're doing everything right. What you're describing with the unit cycling between cold air and just the fan is not the performance we expect from our products, and I agree—it should be doing much more.
While we appreciate you trying all available settings, the behavior you're seeing could be related to an issue with the compressor, thermostat sensor, or internal controls. It’s definitely something we want to address as quickly as possible.
If you haven’t already, I’d recommend reaching out to our technical support team directly or starting a service claim under warranty so we can get this looked at by an authorized technician. We want to ensure you receive the cooling performance you paid for—and deserve.
Again, I’m very sorry this has been your experience. We value your long-standing loyalty and want to help make this right. Please let us know how you’d like to proceed—we’re here to support you every step of the way.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We understand how disappointing it is to invest in a new model, only to find it struggling to cool even a few degrees—particularly when it's been professionally installed and you're doing everything right. What you're describing with the unit cycling between cold air and just the fan is not the performance we expect from our products, and I agree—it should be doing much more.
While we appreciate you trying all available settings, the behavior you're seeing could be related to an issue with the compressor, thermostat sensor, or internal controls. It’s definitely something we want to address as quickly as possible.
If you haven’t already, I’d recommend reaching out to our technical support team directly or starting a service claim under warranty so we can get this looked at by an authorized technician. We want to ensure you receive the cooling performance you paid for—and deserve.
Again, I’m very sorry this has been your experience. We value your long-standing loyalty and want to help make this right. Please let us know how you’d like to proceed—we’re here to support you every step of the way.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
What a relief!
on August 11, 2025
Posted by: MaryJ5005
[This review was collected as part of a promotion.] I went without air conditioning for two weeks before I decided to purchase. So glad I did! I like the ECO and AUTO settings and summer is much more enjoyable. My only wish is that things would last longer than they do; it seems like such an environmental quagmire. My previous Frigidaire air conditioner only last 5 years.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, August 11, 2025
We’re glad to hear your new 14,000 BTU Wall Room Air Conditioner is helping make your summer more comfortable with its ECO and AUTO settings. We understand your concern about product longevity and its environmental impact, and we value your feedback as we continue to improve our designs for durability and sustainability. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com