We’re glad to hear your new 14,000 BTU Wall Room Air Conditioner is helping make your summer more comfortable with its ECO and AUTO settings. We understand your concern about product longevity and its environmental impact, and we value your feedback as we continue to improve our designs for durability and sustainability. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.

Thank you for reaching out, CMStewart, and I truly appreciate you sharing your experience. I want to start by sincerely apologizing for the frustration this air conditioner has caused—especially considering the trust you’ve placed in Frigidaire, having had a reliable unit for 17 years.

We understand how disappointing it is to invest in a new model, only to find it struggling to cool even a few degrees—particularly when it's been professionally installed and you're doing everything right. What you're describing with the unit cycling between cold air and just the fan is not the performance we expect from our products, and I agree—it should be doing much more.

While we appreciate you trying all available settings, the behavior you're seeing could be related to an issue with the compressor, thermostat sensor, or internal controls. It’s definitely something we want to address as quickly as possible.

If you haven’t already, I’d recommend reaching out to our technical support team directly or starting a service claim under warranty so we can get this looked at by an authorized technician. We want to ensure you receive the cooling performance you paid for—and deserve.

Again, I’m very sorry this has been your experience. We value your long-standing loyalty and want to help make this right. Please let us know how you’d like to proceed—we’re here to support you every step of the way.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico

Hi there. Thank you for choosing Frigidaire! We’re so glad to hear your new air conditioner is working great and providing a quieter experience compared to your previous unit. We appreciate your trust in our brand and hope you continue to enjoy a cool, comfortable space. If you ever have questions, feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.

Best Regards,
Ruth