Customer reviews from Versuni
Philips - 3300 Fully Automatic Espresso Machine with LatteGo Milk System & integrated grinder - 6 Hot & Iced Coffee Pre-Sets - Glossy Black
Average customer rating
3.4
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
13
4 Stars
3
3 Stars
7
2 Stars
5
1 Star
5
23%of customers recommend this product.
(
5 out of
22)
Customer Reviews for Philips - 3300 Fully Automatic Espresso Machine with LatteGo Milk System & integrated grinder - 6 Hot & Iced Coffee Pre-Sets - Glossy Black
Posted by: Rob wald
Gender:Male
Verified Purchase:Yes
Currently the coffee is to watered down, I called for support and no help
I was informed it will get better over time
I was informed it will get better over time
Written by a customer while visiting Versuni
Customer Rating
3
Coffee cup size extra small
on December 20, 2025
Posted by: etuknow
I bought this machine less then a week ago and the only complaint I have that the coffee amount is so so small. I was used to my 8 oz cups and now use the regular cups and I get 1/2 a cup of ciffee. That’s very disappointing
Written by a customer while visiting Versuni
Customer Rating
5
Top Quality
on January 3, 2026
Posted by: ShellyV
My daughter bought us this for Christmas and we love it best quality and easy to use . So happy with it .
Written by a customer while visiting Versuni
Customer Rating
1
Garbage
on January 5, 2026
Posted by: Frankles
Gender:Male
Absolute garbage. Machine dies the day after the warranty expires.
No, I would not recommend this to a friend.
Response from VersuniBy NAM Consumer Care, January 5, 2026
Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to help with some options.
Our products are designed with sustainability in mind, so we can walk you through a couple of options for post-warranty support.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to help with some options.
Our products are designed with sustainability in mind, so we can walk you through a couple of options for post-warranty support.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Written by a customer while visiting Versuni
Posted by: CM02
Gender:Female
Verified Purchase:Yes
I bought that machine for my husband and even following the guidance the latte never tasted good, nor the cold brew
It’s a lot of setting and it’s hard to find something that taste good
It’s a lot of setting and it’s hard to find something that taste good
No, I would not recommend this to a friend.
Response from VersuniBy NAM Consumer Care, January 12, 2026
Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Written by a customer while visiting Versuni
Customer Rating
2
Do not buy unless you like to be frustrated
on January 13, 2026
Posted by: babyshark
Gender:Female
I'm experiencing what everyone else mentions, watery coffee, extremely small cups of coffee, mold in unit, cannot use ground coffee as it says you can, and probably the most frustrating, I have to shove the beans into the hopper to get a decent cup of coffee. When you can get a good cup of coffee it is great, but INCONSISTENT is the best word to describe it. I would not recommend it. And don't bother to respond with the canned response of "call this number for support."
No, I would not recommend this to a friend.
Response from VersuniBy NAM Consumer Care, January 13, 2026
Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Written by a customer while visiting Versuni
Customer Rating
1
Hose comes loose, milk frother stops working
on January 20, 2026
Posted by: JonE
Do not buy. This machine makes decent coffee. However, the water hose in the back of the machine (have to open cover) keeps coming loose, which renders the milk frother useless.
This is the result of poor design. Hose connections should have barbs and clamps to hold them in place. This machine has neither. Buy this at your own risk, having to constantly reinsert the hose.
No, I would not recommend this to a friend.
Response from VersuniBy NAM Consumer Care, January 21, 2026
Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Written by a customer while visiting Versuni
Customer Rating
2
Returning
on February 18, 2026
Posted by: Brando Coffee Man
The coffees are to small and the beans always get jammed. I am returning mine, be sure to research the maintenance on these units as well. The coffee was less robust than a Keurig. We tried two different types of beans, both a jammed and made average coffee.
No, I would not recommend this to a friend.
Response from VersuniBy NAM Consumer Care, February 18, 2026
Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine and our support process. Your utmost satisfaction is extremely important to us as we constantly strive to grow and improve based on feedback.
You review has been documented in our continuous improvement flow, and will be taken into account as we work to turn houses into homes through innovation, and effortless experiences.
Thanks again for your input.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine and our support process. Your utmost satisfaction is extremely important to us as we constantly strive to grow and improve based on feedback.
You review has been documented in our continuous improvement flow, and will be taken into account as we work to turn houses into homes through innovation, and effortless experiences.
Thanks again for your input.
Written by a customer while visiting Versuni