Customer reviews from otterbox.com
OtterBox - Premium Pro Lightning to USB-C Fast Charge 2M Cable | Color: - Ghostly Paste
Average customer rating
4.1
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
12
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for OtterBox - Premium Pro Lightning to USB-C Fast Charge 2M Cable | Color: - Ghostly Paste
Posted by: clsylvester3
Verified Purchase:Yes
Feel very durable and the extra length is very appreciated.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ReddVelvett
Verified Purchase:Yes
I just got it and it broke already not happyi paid all that money for a charger the tip broke off😡
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 29, 2023
Hello! We are so sorry to hear that the end of your charging cable broke. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
This court is an awesome chord however one of the ends I don't know what it's used for bought my mistake.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Magnet fell out within a week don’t really use because I feel charges slow
Response from otterbox.comBy OtterBox, Customer Service Support, June 12, 2023
Hey there Adrian. We're sorry to hear about this unusual situation with your Premium Pro Fast Charge cable. Thankfully, we have an awesome product warranty, and we would be happy to get a replacement sent your way. Just ring us at 1-855-688-7269 and one of our friendly Otters will take care of you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Rdavis
Verified Purchase:Yes
The magnet you stick on to any surface to hold your charger didn’t last a day before the glue failed and it fell apart. I used super glue to fix it. Occasionally the entire thing will fall off of the surface it’s stuck to. All together the glues used on it need to be improved other than that the charger is great so far.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Texas
Verified Purchase:Yes
Great Charging Cable. Love the magnetic cord organization.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Scott
Verified Purchase:Yes
This cable is fantastic. Super durable, nice and long and the magnetic cable tie is awesome. Best cables Otterbox makes hands down!
Written by a customer while visiting otterbox.com
Customer Rating
1
I would give it zero stars if possible.
on February 18, 2023
Posted by: Dannfam
First ca or lasted about 3 weeks. They replaced it. Wanted me to pay shipping but they waved it. New cable lasted about 4 months. This is supposed to be the most reliable cable, not in my opinion. This as well after the fast charger I purchased at the same time lasted 12 days.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, February 22, 2023
Hi there! We genuinely appreciate the candid feedback and are so sorry that you've had such a discouraging experience. We are always working to make things better for the folks who support us and use our products, and we will definitely share your thoughts with the correct team! We'd love to see what we could do to make this experience more positive! Please give us a call at 1-855-688-7269.
Kindly,
OtterBox Customer Service Support
Kindly,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com