it seems I purchased an open box cable. The box appears to of been opened and the cable was not wrapped up as a new unused cable. Do you sell open box returns as new cables?
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, August 5, 2024
Hello! We are so sorry to hear there was an issue with your Fast Charge cable order. No, we do not sell open box products. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Wrong length needed 10 ft cord. They didnt have it in stock
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 21, 2024
Hello, Jerry! We are sorry that the cable you had hoped for was out of stock at the time of your order. If this cable is not working for your charging needs due to the 2m length, please reach out to our CS Team by phone or via chat, and we are happy to help with seeing what other options we have available and assisting with a return if needed.