Customer reviews from https://www.asus.com
ASUS - Zenbook DUO 2-in-1 Laptop 14.0 WUXGA Display (Intel Ultra 9-285H, 32GB LPDDR5X, 2TB SSD, Win 11 Home) - Inkwell Gray
Average customer rating
4.2
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
11
4 Stars
3
3 Stars
4
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for ASUS - Zenbook DUO 2-in-1 Laptop 14.0 WUXGA Display (Intel Ultra 9-285H, 32GB LPDDR5X, 2TB SSD, Win 11 Home) - Inkwell Gray
Posted by: Kim O-P
Frequency of use:Daily
Verified Purchase:Yes
It doesn't say this anywhere, but you need to hold the power button down for 30 to 40 seconds, then it will power up. That is only for the very first time. Other than that, I love this drvice!!
Written by a customer while visiting https://www.asus.com
Posted by: Junbug
Frequency of use:Daily
Verified Purchase:Yes
The dual monitor is a game changer for me, the laptop is very responsive and overall feels solid. A well designed laptop. I had a Macpro and I prefer the ASUS display.
Written by a customer while visiting https://www.asus.com
Posted by: RozoDa1
Frequency of use:Daily
Verified Purchase:Yes
Great laptop. Very happy with my purchase. 10/10 highly recommend.
Written by a customer while visiting https://www.asus.com
Posted by: VRRao
Verified Purchase:Yes
Excellent laptop, sharp screen, superfast, love it, instantly startsup
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I bought this because the Vivobook was defective and I returned it. I charged this device 5 hours and when I pressed the power button it would initiate a screen. I couldn’t turn it off. I was going to return it one day after purchase. I was in airport talking to a young man about my laptop experience, I opened it up and it started running. I haven’t returned it yet because I needed it for a project. I stay may replace it. Must find a way to not be charged for the Microsoft and McAfee trials I signed up for.
Response from https://www.asus.comBy CLM, November 20, 2025
Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you just had a black screen when you power on or boot up this laptop. This laptop will black screen temporarily, do several system reboots, or restart during the initial Windows setup and update process. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. The Microsoft and McAfee trial versions are free. To avoid being charged for Microsoft and McAfee trials, immediately turn off recurring billing and cancel the subscriptions. For Microsoft, go to account.microsoft.com/services to find and manage your subscriptions. For McAfee, log in to your account on their website or contact customer support, as the cancellation process can vary.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you just had a black screen when you power on or boot up this laptop. This laptop will black screen temporarily, do several system reboots, or restart during the initial Windows setup and update process. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. The Microsoft and McAfee trial versions are free. To avoid being charged for Microsoft and McAfee trials, immediately turn off recurring billing and cancel the subscriptions. For Microsoft, go to account.microsoft.com/services to find and manage your subscriptions. For McAfee, log in to your account on their website or contact customer support, as the cancellation process can vary.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: JSIU
Frequency of use:Daily
Verified Purchase:Yes
The computer is very well made. Duo screen is beautiful.
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Great replacement for desktop pc with 43" screen
on July 28, 2025
Posted by: Art W
Verified Purchase:Yes
I have a Windows PC with a 42" monitor at home and always miss it when travelling. This double screen laptop really fills that void. It allows much more productivity and ease of use.
Written by a customer while visiting https://www.asus.com
Posted by: CADA
Frequency of use:Daily
Verified Purchase:Yes
I'm very dissatisfied. Advertised with pen 2.0. No pen included. Advertised with OLED panels. No OLED panels. Only 60 Hz refresh rate. Panels are at different brightness. Battery does not last long. Does not remember my settings. This machine is a gimmick. I feel ripped off.
Response from https://www.asus.comBy CLM, June 30, 2025
Dear CADA,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your seller, and the inconvenience this may have caused. Normally, we recommend to contact your seller if you received a product different from what was advertised and paid for. If you need further assistance with product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your seller, and the inconvenience this may have caused. Normally, we recommend to contact your seller if you received a product different from what was advertised and paid for. If you need further assistance with product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com