Customer reviews from https://www.asus.com
ASUS - Zenbook DUO 2-in-1 Laptop 14.0 WUXGA Display (Intel Ultra 9-285H, 32GB LPDDR5X, 2TB SSD, Win 11 Home) - Inkwell Gray
Average customer rating
4.2
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
11
4 Stars
3
3 Stars
4
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for ASUS - Zenbook DUO 2-in-1 Laptop 14.0 WUXGA Display (Intel Ultra 9-285H, 32GB LPDDR5X, 2TB SSD, Win 11 Home) - Inkwell Gray
Posted by: Steve
Verified Purchase:Yes
Excellent computer totally love its functions and size!
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Customer Rating
3
Fine purchase overall doesn’t live up to potential
on July 1, 2026
Posted by: Anonymous
Verified Purchase:Yes
Screen, memory, battery time all great. Second screen is nice but remote keyboard is hit or miss. Sometimes it just doesn’t work.
Response from https://www.asus.comBy CLM, July 2, 2026
Dear Valued Customer,
Thank you for your feedback.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing intermittent issue with the detachable keyboard. Typically, this is caused by the physical switch, driver conflicts, or Bluetooth power-saving settings. To resolve this problem, ensure the Bluetooth on/off switch is turned on, in the Device Manager, expand the Bluetooth section and find your Bluetooth adapter, right-click the adapter and select Properties, Go to the Power Management tab and uncheck the box that says ""Allow the computer to turn off this device to save power". Additionally, ensure Windows, drivers and BIOS are up to date. Updates for the laptop are posted at the Product Support page: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_download?model2Name=UX8406CA. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing intermittent issue with the detachable keyboard. Typically, this is caused by the physical switch, driver conflicts, or Bluetooth power-saving settings. To resolve this problem, ensure the Bluetooth on/off switch is turned on, in the Device Manager, expand the Bluetooth section and find your Bluetooth adapter, right-click the adapter and select Properties, Go to the Power Management tab and uncheck the box that says ""Allow the computer to turn off this device to save power". Additionally, ensure Windows, drivers and BIOS are up to date. Updates for the laptop are posted at the Product Support page: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_download?model2Name=UX8406CA. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: SkyKing
Verified Purchase:Yes
The laptop and dual monitor are great. However the battery life is not what is as advertised. Best I get is 3 hours and that is only using one monitor.
I would recommend this to a friend!
Response from https://www.asus.comBy CLM, June 9, 2026
Dear SkyKing,
Thank you for your comment.
We certainly understand your concern regarding the short battery charge life. The battery life is approximately 11 hours of web-browsing and word processing, 7 hours of dual-screen mode usage and 2 hours for heavy tasks. To improve or prolong the battery life, ensure Windows, drivers, applications and BIOS updated. Updates for this laptop are available at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_download?model2Name=UX8406CA. Additionally, no third-party battery draining applications are running in the background if not in use.
If you need further assistance, please email me at cl-rodel@asus.com and I would be more than glad to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/ .
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your concern regarding the short battery charge life. The battery life is approximately 11 hours of web-browsing and word processing, 7 hours of dual-screen mode usage and 2 hours for heavy tasks. To improve or prolong the battery life, ensure Windows, drivers, applications and BIOS updated. Updates for this laptop are available at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_download?model2Name=UX8406CA. Additionally, no third-party battery draining applications are running in the background if not in use.
If you need further assistance, please email me at cl-rodel@asus.com and I would be more than glad to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/ .
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Blackcat
Frequency of use:Daily
Verified Purchase:Yes
So far problem free, ram need to be upgradeable speaker need louder. Screen need brighter. B+
Written by a customer while visiting https://www.asus.com
Posted by: Razi G
Frequency of use:Daily
Verified Purchase:Yes
Look great and so far the performance is ok and no problem
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Obie
Frequency of use:Daily
Verified Purchase:Yes
So far, this laptop seems to be a great product. Still working to move all of my apps and file from my old laptop & tablet.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I have only used the computer for a couple of days , but so far I am really impressed with its function. Battery life is great, dual monitors is a great function and the Bluetooth keyboard is great.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Detective Rich Wistocki
Verified Purchase:Yes
I had a Duo that was Six years old. This Duo is a game changer. I love that it is so small and compact for travel. When I set up to teach my class, it’s like I take my entire home office with me. My 2 TB laptop with an 9i processor is crazy fast. Great job ASUS
Written by a customer while visiting https://www.asus.com