Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Average customer rating
4.3
(1,514 Reviews)
Rating breakdown 1,514 reviews
5 Stars
968
4 Stars
283
3 Stars
106
2 Stars
78
1 Star
79
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Customer Rating
3
Bose QC Earbuds - great sound but lack controls
on November 16, 2020
Posted by: Adam S
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
I bought the Bose QuietComfort Earbuds on pre-release. I've had many Bose products, their customer service is outstanding, and product of high quality and great sound. These don't disappoint in the sound category, clear and ANC works well. The one major issue is lack of controls on the Earbuds to switch devices or change volume, for either you have to change on the device it's connected with to follow either action. Worse yet in order to switch devices you need to have access to both (eg disconnect from one and connect to the other). Sounds simple enough until you put the Earbuds in your ears only to discover they connected to your iPad which is in another room, the only way to switch from your iPad to your phone is to get the iPad disconnect from it and then open your phone and connect from it to the Earbuds. In other Bose headphones there has been a button or action you could switch using, or in the case of the QC 700 it connects to two devices simultaneously a feature they also lack. The last problem is the size of the charging case - while it fits in your pocket it is large enough that it isn't comfortable unless its the only thing in your pocket. I really want to love these Earbuds, they sound great, but the lack of switching or volume controls on the Earbuds is a major drawback.
Response from bose.comBy nicole leboeuf, Global Customer Service, December 2, 2020
Hey Adam, we really appreciate your support for our products and hope you are enjoying your new QuietComfort Earbuds so far. It's great that you're impressed with the sound quality and noise cancellation capabilities.
It's a shame that you feel some features are missing, but your feedback is welcomed so that we can continuously develop our products in the future to meet our user's preferences. When it comes to switching devices, I can understand that you're used to our multipoint connected devices, however, it's not achievable with these earbuds. This is due to the signal path that takes place. As you may be aware, the right earbud acts as the primary and the left as the secondary. Audio is sent from your device to the right earbud and then onward to the left earbud. Therefore, the multipoint connection is used by the left earbud to maintain the flow. Additionally, when it comes to the process of switching devices, I hear you. We advise disconnecting from the previous device to avoid any errors with Bluetooth Low Energy. Some devices can latch on to BLE, so manually disconnecting will ensure that all Bluetooth profiles can connect to the next device smoothly.
I'll be happy to also note your comments regarding the size of the charging case, plus the volume controls, and pass this along to our development team!
Thanks,
Charlotte - Customer Support
It's a shame that you feel some features are missing, but your feedback is welcomed so that we can continuously develop our products in the future to meet our user's preferences. When it comes to switching devices, I can understand that you're used to our multipoint connected devices, however, it's not achievable with these earbuds. This is due to the signal path that takes place. As you may be aware, the right earbud acts as the primary and the left as the secondary. Audio is sent from your device to the right earbud and then onward to the left earbud. Therefore, the multipoint connection is used by the left earbud to maintain the flow. Additionally, when it comes to the process of switching devices, I hear you. We advise disconnecting from the previous device to avoid any errors with Bluetooth Low Energy. Some devices can latch on to BLE, so manually disconnecting will ensure that all Bluetooth profiles can connect to the next device smoothly.
I'll be happy to also note your comments regarding the size of the charging case, plus the volume controls, and pass this along to our development team!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Two different sets of earbuds, same problem with e
on October 13, 2021
Posted by: Blzbub
Gender:Male
Length of ownership:1 week
I was so excited to try out these Bose Quiet Comfort earbuds. Unfortunately, never really had much time to try them out before the left earbud stopped working. Received a replacement from Bose only to have the same issue crop up again. For the maybe 4 hours of total use I got out of both headsets the sound was great. Was still getting used to the fit.
Utilized all their troubleshooting steps online and with support on the phone and still could not correct the issue with the left earbud.
I have other Bose products that are just fantastic. I am so sorry they could not meet that same experience with these earbuds.
Send the 2nd pair back for a full refund.
Response from bose.comBy Nelson Penney, Customer Support, October 13, 2021
Hey there,
We are sorry to hear that you have had this unexpected experience with your earbuds.
This isn't something that you should have encountered and we would love to get to know more about the connection issue you were having. Please can you reach out to us via https://bose.life/3iXJlfT for further assistance with the earbuds?
Jack - Customer Support
We are sorry to hear that you have had this unexpected experience with your earbuds.
This isn't something that you should have encountered and we would love to get to know more about the connection issue you were having. Please can you reach out to us via https://bose.life/3iXJlfT for further assistance with the earbuds?
Jack - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Incredible Sound and Golden Silence
on November 19, 2021
Posted by: Golden Silence
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I expected nothing less than Bose's usual high quality sound. But what truly caught me by surprise was the utter silence provided by the earbud's noise cancellation feature. It's truly a revelation to silence the ambient noise around me when I need to concentrate, or just relax. The fit of the earbud was also a pleasant surprise. I'm not keen on sticking things in my ear canal or wearing headphones. But the earbuds are so comfortable I often forget I'm wearing them until my wife tug's on my sleeve to get my attention and pull me back into the world the surrounds me. I'd rather be left to drift away to the dulcet tones of my earbuds, or meditative silence they afford me.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on March 18, 2022
Posted by: Chanel
Gender:Female
Length of ownership:1 week
I brought these last week and they have the best sound out of all the others that I have tried (Apple products).
Written by a customer while visiting bose.com
Customer Rating
5
Works great, best noise cancellation ever!
on October 11, 2021
Posted by: P51Dr
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Did a lot of research, I work in a very noisy environment and these QC buds work better than anything else
Written by a customer while visiting bose.com
Customer Rating
5
Great sound,
on June 23, 2021
Posted by: Coach92
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Great earbuds, Great sound, easy to put in my ears and comfortable. Stays in ears when working out and running.
Written by a customer while visiting bose.com
Customer Rating
5
Loving ❤ these earbuds
on July 19, 2021
Posted by: BryanRWA
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I own other earbuds, both premium-priced and bargain, and these blow all of them out of the water. The feel in the ear is good, they are easy to control with taps and swipes, and most of all the noise reduction is exceptional. I like that the level of noise reduction is adjustable so I can remain available to those who wish to get my attention, sirens, etc., and that when I put the reduction up to maximum level it blocks out pretty much everything. I'm always amazed when I remove the buds, or tap down the NR level, how much ambient noise they were blocking. Definitely recommend.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome SOUND!!!
on November 7, 2021
Posted by: VinaBina
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] I love the clarity and the comfort! Simply amazing!!!
Written by a customer while visiting bose.com