Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Average customer rating
4.3
(1,514 Reviews)
Rating breakdown 1,514 reviews
5 Stars
968
4 Stars
283
3 Stars
106
2 Stars
78
1 Star
79
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Customer Rating
1
Very disappointed
on January 9, 2022
Posted by: FLKC24
Gender:Female
Length of ownership:1 month
I received these for Christmas and after 6 uses they are no longer working. I am truly disappointed because I chose theses over other options.
Response from bose.comBy Nelson Penney, Customer Support, January 14, 2022
Hi there,
I'm sorry to hear that you have been experiencing some issues with your QC Earbuds after receiving them for Christmas. This is certainly not what we would expect from our products and completely understand your disappointment.
We would love to assist you with this! Therefore, I would recommend that you reach out to our support team, so we can grab some additional information from you. You can find the details for the team here: https://bose.life/3tpPTtL.
Thanks!
Kerri - Customer Support
I'm sorry to hear that you have been experiencing some issues with your QC Earbuds after receiving them for Christmas. This is certainly not what we would expect from our products and completely understand your disappointment.
We would love to assist you with this! Therefore, I would recommend that you reach out to our support team, so we can grab some additional information from you. You can find the details for the team here: https://bose.life/3tpPTtL.
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
For calls - worst ever
on February 22, 2022
Posted by: DissapointedLoyalCustomer
Gender:Male
Length of ownership:3 months
Bought the limited edition light/ gray blue earbuds and they look great but perform horribly. Clients can hear more of the sounds around me than my own voice when talking to them. It doesn't AT ALL do a decent job in filtering out all of the outside noise whether it be running water, crowd noise, etc.
Response from bose.comBy Nelson Penney, Customer Support, February 28, 2022
Hey, it's great to hear that you like the design and look of these earbuds.
I'm sorry that you're experiencing poor performance when it comes to calls. Due to the beamforming microphone arrays, it's essential to ensure that you have the correct fit for your earbuds so that your voice can be isolated. Please check your fit using our guidance here - https://bose.life/2I52bSx.
Should the issue persist, please follow the steps listed here - https://bose.life/3xruFLC.
Please do not hesitate to reach out if you need any further assistance - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
I'm sorry that you're experiencing poor performance when it comes to calls. Due to the beamforming microphone arrays, it's essential to ensure that you have the correct fit for your earbuds so that your voice can be isolated. Please check your fit using our guidance here - https://bose.life/2I52bSx.
Should the issue persist, please follow the steps listed here - https://bose.life/3xruFLC.
Please do not hesitate to reach out if you need any further assistance - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best one!!!
on October 31, 2021
Posted by: Uchype
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Had a couple of different brands forget Apple. This is by far the most comfortable and best quality sound
Written by a customer while visiting bose.com
Customer Rating
1
Dry Disappointed
on July 26, 2022
Posted by: Djay
Gender:Male
Length of ownership:1 month
Have had the Bose QuietComfort earbuds for a couple weeks, and have made a several airplane trips with them including a 9 hour flight to Central Europe. Very disappointed in 1) quality of sound reproduction, 2) lack of acceptable noise cancellation, 3) ease of which they fall out of your ears. This was my fourth Bose headphone/ earbud purchase over the last 5 years and likely the last based on this experience.
Response from bose.comBy Nelson Penney, Customer Support, July 29, 2022
Hello,
I'm sorry to hear you weren't blown away by the new QuietComfort headphones.
All three of your issues could be attributed to the wrong size tips being used. Please check the box for the different sizes of tips and try them out. By default, you'll have the medium size installed, but you may require the small or large. If none of these do the trick, we do have some alternate size tips available. You can obtain them by getting in touch with our support team via the contact page.
- Jeff G - Customer Support
I'm sorry to hear you weren't blown away by the new QuietComfort headphones.
All three of your issues could be attributed to the wrong size tips being used. Please check the box for the different sizes of tips and try them out. By default, you'll have the medium size installed, but you may require the small or large. If none of these do the trick, we do have some alternate size tips available. You can obtain them by getting in touch with our support team via the contact page.
- Jeff G - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Wonderful Product, But You Need To Be Aware....
on July 25, 2021
Posted by: mcrma
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] PROS: Was delivered quickly. Sound quality is superb. Three choices of background noise are full, medium and none; accomplished by double-tap on left ear-piece. In-ear volume accomplished quickly by upward swipe on right-ear-piece to increase or downward swipe to decrease. Excellent experience using with my laptop, audio emails; ESPECIALLY, with my "Encounter", meditation emails; I use with no background noise. I am looking forward to using with all my available audio sources. Using with my cellphone was also Excellent! For first time, ever, I do not have to ask caller to repeat anything; even when I am only wearing the right ear-piece.
Make sure you download the Bose Music App onto cellphone before you do anything. When you click on the app, your Bose Product with pic will be at top in bold print. Your cellphone will show as connected; in light print under the bold print info. Add other devices from the "other devices setting", found on those devices. When established, open the Bose Music app on the phone; tap on the top, bold-print, info box showing your new Bose product and the product's available charge %; tap on the "Bluetooth Source" box; tap on the device you want your new Bose Product to connect to.
CONS: Since I do not consider myself to be "tech-savy", by any stretch of the imagination, I wish I had nicknamed my laptop, "laptop" and my cell-phone, "cell-phone" or "cell". Instead, I always hear the formal name of my connection with all the letters/numbers. I have been unable to take time to figure out how to make the change from "formal" to "nicknames". Had to get use to the charging box, but is not a purchase game-changer.
I definitely recommend the Bose QC Earbuds; even, with my tech-savy ineptness; that required a much longer ability to actually use my new earbuds than any grade-school, aged grandchild, would need.
Even though I consider these earbuds to be "pricy", I am so glad I bought these and would do so again. They deliver sound, even better than I was expecting; by wearing the small ear "wing" on the right earbud and the medium "wing" on the left earbud, they are comfortable and stay in place for as long as I wear them. I even wore them to the grocery store, connected to my cell-phone. Thankfully, I had already changed the left earbud "wing" from small (after it fell out of my ear three times) to medium.
Written by a customer while visiting bose.com
Posted by: Clare
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] I use these earbuds everyday. I wear them up to about 5 hours until they start to get a bit uncomfortable in only my right ear. Apparently, my right ear canal is smaller than my left. I used the smallest wing tips. The sound is amazing! The controls are easy to use. The noise cancellation is outstanding! I’m looking to buy the 700s for myself for Christmas. These products are amazing!
Written by a customer while visiting bose.com
Customer Rating
5
Best noise cancelling ever!
on July 7, 2021
Posted by: PucaSaor
Length of ownership:1 month
[This review was collected as part of a promotion.] I love my QuietComfort Earbuds! They are amazing, I upgraded from my QuietComfort 20’s. These are my 5th Bose Noise Cancelling product and the noise cancelling is unparalleled! 100% recommended.
Written by a customer while visiting bose.com
Customer Rating
5
Love them
on October 11, 2021
Posted by: Tamra4444
Length of ownership:1 month
[This review was collected as part of a promotion.] It is still taking me a little bit of time to figure out how to quickly and properly insert them in my ear but I must say these things are tiny little sound protecting beasts! Once I get them in correctly I don’t worry about them falling out and I’m confident they do just as good a job as my over ear nose sound cancelling headphones. I also have trouble easily opening the case but I just think it’s because it’s so new.
In all honesty I bought these with the intention of returning them if they didn’t work out and so far I’m in love. The final test will happen in a few days when I take them on a plane ride. At this point I’m confident they will pass that test. I love my over ear ones but between face masks and my travel pillow it’s just too much for my tactile issues, so I thought by switching to in ear ones that would help immensely
Written by a customer while visiting bose.com