Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Average customer rating
4.3
(1,514 Reviews)
Rating breakdown 1,514 reviews
5 Stars
968
4 Stars
283
3 Stars
106
2 Stars
78
1 Star
79
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Customer Rating
4
Works Great Most off the Time
on October 6, 2021
Posted by: Mike75
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] Sound quality is very good and the noise canceling works well. I can wear these mowing the lawn and the noise is cut down about the same as other heating protection but now I can listen to music. The earbuds will occasionally lose connection with my iPhone. I noticed that this usually happens when listening to a satellite radio app with WiFi enabled. I will sometimes need to disable WiFi to keep the earbuds connected to my phone. The connection will occasionally drop even when listening to music that is on the phone. I would give them 5 stars if the connectivity was better. Also wished the charging case was a smaller more convenient size.
Written by a customer while visiting bose.com
Customer Rating
4
Annoying to switch sources but otherwise good
on October 6, 2021
Posted by: Bob27
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] It’s annoying to use the app to switch between sources but other than that a great product
Written by a customer while visiting bose.com
Customer Rating
2
Not ready for prime time
on October 6, 2021
Posted by: Avatr57
Gender:Male
Length of ownership:6 months
Overall these headphones are a great concept but they miss on ergonomics and device interface. The sound is above average, the active noise reduction is average (the legacy corded product is superior). The interface with apple products is slow and cumbersome as you have to open the Bose app in order to switch between sources. I have the Sport versions too and I would/will gladly swap them all out when I find another product. I have used these on several international flights and they are below average for that purpose.
Response from bose.comBy Nelson Penney, Customer support, October 8, 2021
Thank you for the feedback, we appreciate the support and suggestions to help further improve our products. Be sure to use the correct sized ear tips, as they will create a seal within the ear which will help improve noise cancellation and sound quality.
If you have issues with connection with Apple products, be sure to contact our technical support team and they will be happy to assist you in any way possible. You can find their contact details here: https://bose.life/2YBHTc6
Liam - Customer support
If you have issues with connection with Apple products, be sure to contact our technical support team and they will be happy to assist you in any way possible. You can find their contact details here: https://bose.life/2YBHTc6
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
4
Disconnects to much
on October 6, 2021
Posted by: Derek
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Bought them in August. I keep having issue's with them disconnecting from my phone. Then when I try to switch to my watch. I can't find it. I have top delete app and reset everything. I do this at least 2x a week.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent feature
on October 6, 2021
Posted by: Joshndrw1
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I brought this Bose a year ago. It’s one of the best product I have brought so far. Thank you very much.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but....
on October 6, 2021
Posted by: Maria71
Gender:Female
Length of ownership:3 months
I bought these earbuds upon read g a review about how great their ABC was but let me tell you it's not, really. Not only will their tips not block my ear entirely, as I have pretty small ears, but sound still filters in from left and right. I'm not disputing the sound quality (which BTW is awesome!) but it's not the noise cancelation I was hoping for from seeing the reviews. If you're looking for great quality music sound, these may be for you, but if like me it's the noise cancellation part you're after, you may be best off looking somewhere else.
Response from bose.comBy Nelson Penney, Customer Support, October 8, 2021
Hey Maria, I am so glad that you love the audio quality of your earbuds. As you mentioned, getting the proper fit is important for maximum noise cancelation as our new eartips are specifically designed to help mask noise alongside noise cancelation. In the box, there are three different sizes of eartips to chose from. I would suggest trying these to start. If you need any help with the fit, please do reach out to us using the button at the bottom of the page.
Tori Mae - Customer Support
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Some major flaws
on October 7, 2021
Posted by: NDF
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I like the sound, and appreciate the recent software update that added the eq control. Yet I’d like to have at least 5 frequency controls. The current 3 is a bare minimum.
Of course another flaw is the size of the case. This is simply the number 1 reason that I consider selling this item.
But when it comes to how comfortable it feels, nothing comes close to Bose.
Of course another flaw is the size of the case. This is simply the number 1 reason that I consider selling this item.
But when it comes to how comfortable it feels, nothing comes close to Bose.
Written by a customer while visiting bose.com
Customer Rating
3
Problems
on October 7, 2021
Posted by: RJA
Gender:Male
Length of ownership:6 months
They seem to like to reconnect when disconnected. Often, I put them on after being in their charge box and the power level is to low to use. I have to press the reset button to get them charging. They have their problems.
Response from bose.comBy Nelson Penney, Global Customer Service, October 8, 2021
Hi, I hope you're enjoying the sound of your QuietComfort Earbuds so far! When you take the earbuds from the case, they will connect to the nearest device that was most recently paired. To tackle charging issues, ensure the earbuds are securely connected to the magnetic points in the case and try all troubleshooting at https://bose.life/3k4myi3. If the issue persists, please contact us at https://bose.life/38Q1vZs and we'll put things right.
Thanks,
Sam - Global Customer Service
Thanks,
Sam - Global Customer Service
Written by a customer while visiting bose.com