Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Average customer rating
4.3
(1,514 Reviews)
Rating breakdown 1,514 reviews
5 Stars
968
4 Stars
283
3 Stars
106
2 Stars
78
1 Star
79
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Customer Rating
3
No volume control on buds - PLEASE FIX THIS ISSUE!
on November 13, 2020
Posted by: D2020
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was so looking forward to purchasing these and bought them as soon as they came out. I really love the sound quality. HOWEVER, I am so disappointed that there is no volume control on the earbud. I cannot go running with them because I can't change the volume while running. The noise cancellation is fantastic, though.
Response from bose.comBy nicole leboeuf, Global Customer Service, December 2, 2020
Hey there,
It's great to hear that you are an avid Bose fan and was excited about this release! The lifelike sound and noise-canceling you have experienced with the earbuds are some key features.
Volume control on the earbuds is a feature that you can enable in the Bose Music app. By visiting your product settings, you can toggle on the ability to add volume to your touch control features.
Jack - Customer Support
It's great to hear that you are an avid Bose fan and was excited about this release! The lifelike sound and noise-canceling you have experienced with the earbuds are some key features.
Volume control on the earbuds is a feature that you can enable in the Bose Music app. By visiting your product settings, you can toggle on the ability to add volume to your touch control features.
Jack - Customer Support
Written by a customer while visiting bose.com
Posted by: Junkyard Princess
Gender:Female
Length of ownership:1 week
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ever since 2002, I've wanted a pair of earbuds that were the buds only. I dreamed of these for well over a decade, and when they finally arrived, I was VERY disappointed. Since then, they've gotten better, but there's still not a “perfect”earbud.
The Bose Quiet Comfort Earbuds paired easily enough, but the app was a bit interesting to set up. The case is really nice, the closure is a bit finicky, but I actually like the large size – perfect for not getting totally buried on my desk.
I love the noise canceling, what a joy to have during the work from home insanity! Kids have a zoom presentation? These are a life saver. Husband snoring like a freight train after a few beers watching the PGA tour with his friends on speakerphone? These kept me from going to prison. I will say it's not a “total noise canceling” effect, but I believe it's because I have a tragus piercing, which leaves a small gap in the right earbud seal. I also feel like the rubber ear pieces could've been a bit smaller (even the size 1), as it feels like it's stretching out my ear holes a bit if that makes sense?
I've worn these headphones for hours on end with no real pain, which is a rare thing for me – previously, I used the headphones endorsed by all the major youtube celebrities (you know which ones I'm talking about, the E25's) and they KILLED my ears after an hour or so. The sound quality of the Bose headphones seem far and above those, especially when it comes to phone calls. I used the off brand version and no one could stand it, I would have to switch back to the actual phone as soon as I'd said hello. Using the Bose headphones, no one can tell!
Bluetooth connection was a little crazy- I was able to walk around my house with ease, no connection issues whatsoever. The moment I decided to do yoga in a hoodie outside (with my phone less than 2 feet away), I started having connection issues. Popping and crackling abounds, and it didn't stop until I came up from down dog. I was pleased, however, to see they never fell out of my ears. This is quite a feat, based on other earbuds! There's also a bit of connection issue when switching from music to a phone call, and vise versa. It was also difficult to keep paired to my laptop for meetings, as it would frequently cut out for no real reason. Because of this, I deducted a star from my rating.
I did like the lack of weird tapping commands for certain functions - who memorizes all of those!? One or two taps on either earbud will get you somewhere, then you can call in Bixby, Google, or Alexa for the rest. Way easier than the 'up up down down left right left right B A start' business that normally comes into play with wireless headphones.
All in all, an amazing pair of headphones that will really shine with all the “togetherness” that 2020 has brought. If the connection issue were sorted out, I'd give it five stars.
Written by a customer while visiting bose.com
Posted by: TK
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Good sound, however spotty connectivity, lacking app and control features leave me dissatisfied. Will be returning.
Response from bose.comBy nicole leboeuf, Global Customer Service, November 17, 2020
Hello,
We are happy you've been enjoying the audio quality of your headphones.
Sorry you are planning on returning, we thoroughly appreciate your feedback. In regard to the spotty connectivity, have you ensured that your headphones are up to date? You can do this by connecting your headphones to the Bose Music app to start an update.
If you would like further support prior to returning, do reach out to your local support team, we would love to get this resolved for you.
Kind regards,
Tegan - Customer Support
We are happy you've been enjoying the audio quality of your headphones.
Sorry you are planning on returning, we thoroughly appreciate your feedback. In regard to the spotty connectivity, have you ensured that your headphones are up to date? You can do this by connecting your headphones to the Bose Music app to start an update.
If you would like further support prior to returning, do reach out to your local support team, we would love to get this resolved for you.
Kind regards,
Tegan - Customer Support
Written by a customer while visiting bose.com
Posted by: Cathy
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] These are the best thing for clarity, comfort and ease of use -- even for a not so savvy tech person !!!! I LOVE THEM !!!
Written by a customer while visiting bose.com
Posted by: Resilient06
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great sound & fit; Bluetooth transition between units needs improvement; disappointed only right ear works independently; need smaller solution for carrying case
Written by a customer while visiting bose.com
Posted by: Tenorsam
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
In my search for the perfectly balanced Bluetooth earphone,I’ve wasted lots of money (sometimes on Bose products) These Bose earphones however; are what I’ve been waiting for. They go beyond my expectations. The noise canceling feature is real and doesn’t sound muffled or artificially compressed. These buds perfectly thump the bass and shimmer the treble. Perfect sonic balance for classical, jazz, hip hop or rock. Love em!
Written by a customer while visiting bose.com
Posted by: Rpm221
Gender:Male
Length of ownership:3 months
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had my Bose ear buds for a couple of months now, they have such a rich sound from bass to trebles. I also like that they are always charged and ready to go with little effort.
Written by a customer while visiting bose.com
Posted by: Schmoop
Gender:Female
Length of ownership:1 week
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am a Bose fan all the way but wasn’t sure an in ear small bud could be as great as theses seem so far. They equal my QE 35s.
Written by a customer while visiting bose.com