Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Average customer rating
4.3
(1,514 Reviews)
Rating breakdown 1,514 reviews
5 Stars
968
4 Stars
283
3 Stars
106
2 Stars
78
1 Star
79
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Customer Rating
4
Almost PERFECT
on November 11, 2020
Posted by: Frank D
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] First, a super quick summary of my thoughts:
THE GOOD: top-tier sound and noise cancellation
THE NOT GREAT: user convenience
THE GOOD: top-tier sound and noise cancellation
THE NOT GREAT: user convenience
Now to elaborate:
THE GOOD: I think the sound on the QC Earbuds is PERFECT for my preference. It's tuned with beautifully present vocals and strong, deep bass. (for audiophiles: the tuning sounds very close to the Harman in-ear target to me) The sound is never fatiguing and is extremely enjoyable for the wide variety of genres I listen to (and podcasts!). The noise cancellation (NC) is also absolutely top-tier and comes very close to the strength of the best full-sized NC headphones. If you care about good sound and the best noise cancellation you can get in an earbud form factor, these are a no brainer.
THE NOT GREAT: I was disappointed to see that a few user-friendliness features from previous Bose products were lacking here. I found it extremely frustrating to switch between devices (which used to be extremely easy with just one press of the Bluetooth button to cycle between devices), and although this wasn't a major issue for me, I miss being able to control volume on the earbuds. I also found that the battery indicator lights on the case are very inaccurate, where 2/5 bars actually represents empty. I'm not sure if this is just my unit but just putting this out there.
THE AVERAGE: I thought comfort was just okay. Because of the slight bulge that fits the proximity sensors, I had ear fatigue a little earlier than in the past with other Bose earbuds (after about 3 hours), but in general fit and comfort is good. Battery life is also good but not great, I was able to easily get through 3 consecutive days of very heavy use before needing to charge the case, and that's good enough for me. The case is slightly chunky but this isn't an issue for me.
THE GOOD: I think the sound on the QC Earbuds is PERFECT for my preference. It's tuned with beautifully present vocals and strong, deep bass. (for audiophiles: the tuning sounds very close to the Harman in-ear target to me) The sound is never fatiguing and is extremely enjoyable for the wide variety of genres I listen to (and podcasts!). The noise cancellation (NC) is also absolutely top-tier and comes very close to the strength of the best full-sized NC headphones. If you care about good sound and the best noise cancellation you can get in an earbud form factor, these are a no brainer.
THE NOT GREAT: I was disappointed to see that a few user-friendliness features from previous Bose products were lacking here. I found it extremely frustrating to switch between devices (which used to be extremely easy with just one press of the Bluetooth button to cycle between devices), and although this wasn't a major issue for me, I miss being able to control volume on the earbuds. I also found that the battery indicator lights on the case are very inaccurate, where 2/5 bars actually represents empty. I'm not sure if this is just my unit but just putting this out there.
THE AVERAGE: I thought comfort was just okay. Because of the slight bulge that fits the proximity sensors, I had ear fatigue a little earlier than in the past with other Bose earbuds (after about 3 hours), but in general fit and comfort is good. Battery life is also good but not great, I was able to easily get through 3 consecutive days of very heavy use before needing to charge the case, and that's good enough for me. The case is slightly chunky but this isn't an issue for me.
In summary, I think if you're looking for the best sound and the best noice cancellation, the Bose NC Earbuds are an easy choice. Overall I think they're nearly perfect and I absolutely love them, there were just a few nitpicks that I had that made me drop it one star.
Written by a customer while visiting bose.com
Posted by: JB2011
Length of ownership:1 week
Verified Purchase:Yes
What happens to yalls earpieces? you had the best one's hands down and now they are just like the rest in the world. They don't stay and I have tried all the 3 different sizes. I will be returning these for sure. I was hoping they would replace my AirPod Pros but not yet.
Response from bose.comBy nicole leboeuf, Global Customer Service, November 14, 2020
Hi! It's recommended to thoroughly test all three sizings of included ear tips to find your perfect fit. You may find the guidance video on our support Youtube at https://bit.ly/36fkXiC a great help! If you continue to have difficulty, please reach out directly at https://bose.life/38Q1vZs, so we can help resolve this.
Sam - Global Customer Service
Sam - Global Customer Service
Written by a customer while visiting bose.com
Posted by: Jeff82
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
[This review was collected as part of a promotion.] They have great noise cancellation but every time I tried to put them in there were just too bulky and would fall out no matter what eartip I used. Also I didn’t think the sound quality was as great as other Bose products I have.
Response from bose.comBy nicole leboeuf, Global Customer Service, November 14, 2020
Hey Jeff! Glad to hear you love the noise-cancellation of these earbuds! I'd recommend thoroughly testing all three sizings of ear tips included with the earbuds, to find your perfect fit. Also, you may find this guidance video https://bit.ly/36fkXiC great help! If you continue to have difficulties, feel free to reach out directly, and we'll help you resolve this.
Sam - Global Customer Service
Sam - Global Customer Service
Written by a customer while visiting bose.com
Posted by: Juan
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used the product for two weeks they connected correctly at the start after a few uses started dropping connections with my phone in my pocket and eventually would not connect at all. Returned for refund.
Response from bose.comBy nicole leboeuf, Global Customer Service, November 16, 2020
Hi Juan,
I'm sorry to hear of the issues you are experiencing with the connection. I'm sorry to hear that you have decided to return the earbuds because of this.
If you have cleared the pairing list on the earbuds by following the instructions which are outlined here: https://bose.life/2Iz8QFv. This would have helped to resolve these connection issues.
Thanks!
Kerri - Customer Support
I'm sorry to hear of the issues you are experiencing with the connection. I'm sorry to hear that you have decided to return the earbuds because of this.
If you have cleared the pairing list on the earbuds by following the instructions which are outlined here: https://bose.life/2Iz8QFv. This would have helped to resolve these connection issues.
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Posted by: My Buddy
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] Preordered and received them sooner than expected. These ear buds are truly amazing, but can’t say they are perfect.
Pros: Amazing sound quality
Outstanding noise cancelling
Comfortable for all day wear
Long battery life
Cons: Only one in my opinion. When using them
on phone calls, people on the receiving end
of my call can hear all of my background
noise, and it’s so loud that they can’t stay on
the call for too long. Is their a software patch
for this issue.
All in all they are great ear buds for listening to music, podcasts but not so good with phone calls.
Pros: Amazing sound quality
Outstanding noise cancelling
Comfortable for all day wear
Long battery life
Cons: Only one in my opinion. When using them
on phone calls, people on the receiving end
of my call can hear all of my background
noise, and it’s so loud that they can’t stay on
the call for too long. Is their a software patch
for this issue.
All in all they are great ear buds for listening to music, podcasts but not so good with phone calls.
Written by a customer while visiting bose.com
Posted by: Pewillis
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] The new Bose earpods sound great and stay in, without exception. I only wish they came with a protective case that had a carabiner type attachment,
Written by a customer while visiting bose.com
Posted by: Maldito
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
I purchased these because I needed something that I could use while riding my mountain bicycle. Other party were not able to hear me because of the wind noise (was not traveling fast). Because of that I am very disappointed. They also do not work well canceling noise while riding the mountain bicycle. Have had several issues with the blue tooth connectivity where no sound comes out of earbuds until after a few hours of trouble shooting them. will take them back in to get a replacement.
Response from bose.comBy nicole leboeuf, Global Customer Service, November 17, 2020
Hey Maldito, I'm sorry that your new earbuds have not been best suited for your mountain biking activities.
Due to the nature of noise cancellation earbuds, we'd recommend using this product with caution. The inability to hear surrounding sounds may present a danger to yourself or others when performing such activities. We do, however, have a product engineered precisely for sports which could be more suited. Take a look here at the Bose Frames Tempo - https://bose.life/3nE3d7P.
For general use, it looks as though you may be experiencing less effective noise cancellation due to the fit of your earbuds. The wing should be tucked in securely in the shape of your ear to allow for passive noise cancellation. Here's a great guide on wearing and adjusting your earbuds - https://bose.life/2I52bSx.
Lastly, to touch base on the connectivity issues you have encountered, a simple reset will correct all minor issues. Follow the steps here to perform this - https://bose.life/2SUshKt.
Thanks,
Charlotte - Customer Support
Due to the nature of noise cancellation earbuds, we'd recommend using this product with caution. The inability to hear surrounding sounds may present a danger to yourself or others when performing such activities. We do, however, have a product engineered precisely for sports which could be more suited. Take a look here at the Bose Frames Tempo - https://bose.life/3nE3d7P.
For general use, it looks as though you may be experiencing less effective noise cancellation due to the fit of your earbuds. The wing should be tucked in securely in the shape of your ear to allow for passive noise cancellation. Here's a great guide on wearing and adjusting your earbuds - https://bose.life/2I52bSx.
Lastly, to touch base on the connectivity issues you have encountered, a simple reset will correct all minor issues. Follow the steps here to perform this - https://bose.life/2SUshKt.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Posted by: sunnraingirl
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought these hoping they would drown out my husbands horrendous snoring, and they do. I can turn on a good movie, turn up the noise cancelling and I am happily asleep in no time at all! This is also the only time I have bought headphones that go inside my ears where the headphones actually fit. Typically they wont even fit inside they so so big.These are a tight fit, but not uncomfortable. Just very snug.
Written by a customer while visiting bose.com