Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Average customer rating
4.3
(1,514 Reviews)
Rating breakdown 1,514 reviews
5 Stars
968
4 Stars
283
3 Stars
106
2 Stars
78
1 Star
79
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Customer Rating
4
Great product
on June 17, 2023
Posted by: Alejandro
Gender:Male
Length of ownership:1 month
I really like these. They are the best I have purchased up to now!
Written by a customer while visiting bose.com
Customer Rating
4
Happy customer
on June 17, 2023
Posted by: Crazy A
Gender:Male
Length of ownership:1 week
Good sound, good fit, could have more touch features but overall good quality
Written by a customer while visiting bose.com
Customer Rating
2
Connection problems and not more comfortable
on June 20, 2023
Posted by: Dana
Gender:Male
Length of ownership:6 months
I bought these in the hope that they were an improvement on the last addition. And in a few ways, they are better but connection problems are much worse. One of them keeps falling out of my head and they’re just a poor design from software to hardware and I hope pose goes back to the previous design because this one is just garbage.
Response from bose.comBy Nelson Penney, Customer Support, June 21, 2023
Hi Dana,
Thanks for leaving your thoughts on the QC Earbuds II. I'm sorry to hear you're having issues with connection problems. That certainly shouldn't be happening. If you haven't already, please try to establish a new connection and make sure you're keeping the buds within 10m of the source device. Firmware updates can also be pushed via the Bose Music app. Please make sure the buds are fully updated.
With regard to them falling from your ears, this sounds like you have the wrong sized tips installed. The Bose Music app has a fit guide that instructs you on best sizing and placement. If you find that the tips installed do not work well for you, we have an alternative size kit available for purchase here:https://bose.life/3Xigy8C.
Kind regards,
Jeff - Customer Support
Thanks for leaving your thoughts on the QC Earbuds II. I'm sorry to hear you're having issues with connection problems. That certainly shouldn't be happening. If you haven't already, please try to establish a new connection and make sure you're keeping the buds within 10m of the source device. Firmware updates can also be pushed via the Bose Music app. Please make sure the buds are fully updated.
With regard to them falling from your ears, this sounds like you have the wrong sized tips installed. The Bose Music app has a fit guide that instructs you on best sizing and placement. If you find that the tips installed do not work well for you, we have an alternative size kit available for purchase here:https://bose.life/3Xigy8C.
Kind regards,
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Fit & Noise Canceling
on June 23, 2023
Posted by: Edo
Gender:Male
Length of ownership:1 week
My Fathers Day gift. Ive used other earbuds bot could never get the fit correct. Bose sre perfect
Written by a customer while visiting bose.com
Customer Rating
5
Awesome sound
on June 24, 2023
Posted by: Chui
Gender:Male
Length of ownership:1 year or longer
They tune out everyone chit chatter in the break room. Love them
Written by a customer while visiting bose.com
Customer Rating
3
Great but need improvements
on July 1, 2023
Posted by: Yenni
Gender:Female
Length of ownership:1 month
Needs an update so that my QC can have mono use. I dislike anything in my dominant right ear since the majority of the people also sit to my right and i can drown out the wind from my left window.
Left ear bud is not able to function without the right. It automatically disconnects my bluetooth or still scans. So if an update would correct this in a heartbeat youd get 5 stars all around.
I made thorough comparisons with the QC2 and chose the QC because its' charge time was faster and the features werent really a massive difference. Unfortunately i wasn't able to try on the demo because of covid to test the comfort.
The app will only function if you have the earbuds too
Left ear bud is not able to function without the right. It automatically disconnects my bluetooth or still scans. So if an update would correct this in a heartbeat youd get 5 stars all around.
I made thorough comparisons with the QC2 and chose the QC because its' charge time was faster and the features werent really a massive difference. Unfortunately i wasn't able to try on the demo because of covid to test the comfort.
The app will only function if you have the earbuds too
Written by a customer while visiting bose.com
Customer Rating
5
Great sound quality
on July 1, 2023
Posted by: Carlos
Gender:Male
Length of ownership:1 year or longer
Music is a blast with this earphones. Specially when noise cancelling is on
Written by a customer while visiting bose.com
Customer Rating
4
Good pair
on July 8, 2023
Posted by: Senior
Gender:Male
Length of ownership:6 months
Ive had these for close to 6 months and i wear them everyday for about a 1 1/2 hours
Written by a customer while visiting bose.com