Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Average customer rating
4.3
(1,514 Reviews)
Rating breakdown 1,514 reviews
5 Stars
968
4 Stars
283
3 Stars
106
2 Stars
78
1 Star
79
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Customer Rating
2
Disappointed
on August 11, 2022
Posted by: Taterbug
Gender:Female
Length of ownership:1 month
I am a little disappointed. These are not as noise reducing as I had hoped. I also hear an annoying sound in the left earbud when it is in my ear and between songs or looses sound for a second.
Response from bose.comBy Nelson Penney, Customer Support, August 15, 2022
Hello, I'm sorry that you're disappointed with your QuietComfort Earbuds.
We've reached out to your directly as we'd love to get these issues resolved for you!
To recap on our message - If you feel as if noise-cancellation isn’t performing as expected, please try the troubleshooting at https://bose.life/3G18Cj2. Additionally, to help with the annoying sound in the left earbud, please reset your earbuds using the steps here - https://bose.life/310hbYD.
We hope to hear back from you soon.
Thanks,
Charlotte - Customer Support
We've reached out to your directly as we'd love to get these issues resolved for you!
To recap on our message - If you feel as if noise-cancellation isn’t performing as expected, please try the troubleshooting at https://bose.life/3G18Cj2. Additionally, to help with the annoying sound in the left earbud, please reset your earbuds using the steps here - https://bose.life/310hbYD.
We hope to hear back from you soon.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Sound quality is not the best
on August 15, 2022
Posted by: CeKam
Gender:Male
Length of ownership:1 month
I expected more, it seems like the sound is heavily affected by the noise cancelling feature and at the end you don't det sharp sound or good bases. The worst is that suddenly I had Bluetooth connection issues and I cannot use them anymore
Response from bose.comBy Nelson Penney, Customer Support, August 19, 2022
Hi, I'm sorry that you've faced a Bluetooth connection and sound quality issues.
We've recently communicated with you privately and recommended that you check out the equalizer and noise cancellation modes in the Bose Music app. More info on them can be found here - https://bose.life/3Qur7S1 / https://bose.life/3wVp0hB.
Additionally, to help with the Bluetooth connection issues, you can view our troubleshooting guidance here - https://bose.life/2NwzKzM.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
We've recently communicated with you privately and recommended that you check out the equalizer and noise cancellation modes in the Bose Music app. More info on them can be found here - https://bose.life/3Qur7S1 / https://bose.life/3wVp0hB.
Additionally, to help with the Bluetooth connection issues, you can view our troubleshooting guidance here - https://bose.life/2NwzKzM.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great features
on August 21, 2022
Posted by: Brandon S
Gender:Male
Length of ownership:1 month
Case could be smaller, however overall product is great so far.
Written by a customer while visiting bose.com
Customer Rating
3
Not as user friendly as previous model
on August 22, 2022
Posted by: Rehms
Gender:Male
Length of ownership:1 month
Bought these to replace my older version of these earbuds but I am finding them hard to adjust sound, pause music, skip tracks etc while working out or doing physical activity. Easy to do if you have both hands free using the app but not easy without the app and frustrating. I like having the wire with the controller between the two ear buds better. Trying to make different swipes and taps while working out doesn’t work and causes you to have to stop what your doing or just done listen to music till u can stop
Response from bose.comBy Nelson Penney, Customer Support, August 26, 2022
Hi Rehms,
We have reached out to you directly to assist you with your concerns regarding the product controls. To clarify, we wanted to ensure that you're aware of our touch control guidance page here - https://bose.life/3pG1XE8. We hope that this helps you to familiarize yourself with the specific actions needed for each command.
We hope to hear back from you so that we can improve your experience.
Thanks,
Charlotte - Customer Support
We have reached out to you directly to assist you with your concerns regarding the product controls. To clarify, we wanted to ensure that you're aware of our touch control guidance page here - https://bose.life/3pG1XE8. We hope that this helps you to familiarize yourself with the specific actions needed for each command.
We hope to hear back from you so that we can improve your experience.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound and fit
on August 22, 2022
Posted by: HP
Gender:Male
Length of ownership:1 month
Great sound; really blocks out noise and distractions. Also bought another set for my son!
Written by a customer while visiting bose.com
Customer Rating
4
They sound great but too sensitive
on August 22, 2022
Posted by: Steelersforlife
Gender:Male
Length of ownership:1 year or longer
They play very good and sound incredible. But if you wear a hood or anything over them they go in and out.
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on September 4, 2022
Posted by: DR
Gender:Male
Length of ownership:1 month
Love the sound and comfort. Sometimes hi don’t think I have them on. Very comfortable and the sound is amazing
Written by a customer while visiting bose.com
Customer Rating
5
Great features
on September 4, 2022
Posted by: mcline2000
Gender:Male
Length of ownership:1 month
The sound quality is far superior than the apple earbuds I had used prior to purchasing these gems.
Written by a customer while visiting bose.com