Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Average customer rating
4.3
(1,514 Reviews)
Rating breakdown 1,514 reviews
5 Stars
968
4 Stars
283
3 Stars
106
2 Stars
78
1 Star
79
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Posted by: Glen
Gender:Male
Length of ownership:3 months
Verified Purchase:Yes
[This review was collected as part of a promotion.] Massive improvement on the old ones love mine good bass and sound like the fit.i use mine together but having individual connection would be good i recommend this product thanks bose.
Written by a customer while visiting bose.com
Posted by: twim2002
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife couldn’t wait to get the new earbuds. It was great when they finally came in. Overall the ear buds are good. The noise cancellation is great and what we expected. However, they took a step back in connectivity from the original buds. Once connected to my phone they stay connected even if they are in the case. Transitioning between devices is definitely not as easy as the previous model, which was a big plus for me having multiple phones.
Overall, they are a good product, but a few things I wish they were able to add or keep
Response from bose.comBy nicole leboeuf, Global Customer Service, November 17, 2020
Hey there, I'm really glad that you and your wife have been impressed with the noise cancellation capabilities of these earbuds.
When you state that the earbuds stay connected in the case, is this with the lid open or closed? The connection will only be terminated when the lid is closed. If this is the case, we'd really love to help resolve this with you. Start by performing a reset on the earbuds - https://bose.life/2SUshKt. Next, ensure that the latest firmware is installed via the Bose Music app.
Should the issue persist, please do not hesitate to reach out to our customer support team to look into this matter further. - http://bose.life/globalsupport.
Thanks,
Charlotte - Customer Support
When you state that the earbuds stay connected in the case, is this with the lid open or closed? The connection will only be terminated when the lid is closed. If this is the case, we'd really love to help resolve this with you. Start by performing a reset on the earbuds - https://bose.life/2SUshKt. Next, ensure that the latest firmware is installed via the Bose Music app.
Should the issue persist, please do not hesitate to reach out to our customer support team to look into this matter further. - http://bose.life/globalsupport.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Posted by: DJL
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought these for my wife. She loves them. Great sound. Quiet and comfortable.
Written by a customer while visiting bose.com
Posted by: BR2020
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fine product, would love to have volume control on the earbuds and an equalizer in the Bose app.
Written by a customer while visiting bose.com
Posted by: LizJ
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and enjoy them very much. The quality of sound and noise cancelation are typical of Bose quality (excellent), but the tap controls are frustrating and difficult to switch between music and phone.
Written by a customer while visiting bose.com
Posted by: Angelus
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
They do move in your ear a little bit, so the for is not perfect. They don't have the ability to connect to not then one device at a time. also there is no way to control the volume from the earpiece which would be helpful. For what you pay for them the features just don't seem to be there they do sound amazing though.
Response from bose.comBy nicole leboeuf, Global Customer Service, November 16, 2020
Hey! Glad you were able to experience the amazing sound of these earbuds. The volume control is handled by the source device, and the Bose Music app gives you simple control over your noise-cancellation and switching to recently connected Bluetooth devices. Be sure to try all three sizes of included ear tips to find your perfect fit!
Sam - Global Customer Service
Sam - Global Customer Service
Written by a customer while visiting bose.com
Posted by: Anthony
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] These ear buds are amazing. I'm glad I spent my money on these. Nice noise canceling, amazing sound, and great fit.
Written by a customer while visiting bose.com
Customer Rating
4
For the price, item isn’t where it needs to be.
on November 14, 2020
Posted by: Jordan
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
I bought the Qi earbuds and was ecstatic when they finally came in but to my disappointment, I immediately felt as though the case didn’t feel as premium the price portrays. I literally dropped it one time and it already has a crack in it. The case also is a pain to open. Lastly I’m disappointed the earbuds don’t have more shortcuts; you mean you didn’t even think of going back, and why do I have to hold to use shortcuts on left but tap on right? Good actual earbuds, but it seems the small things that matter, Bose didn’t invest in.
Written by a customer while visiting bose.com