Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: G-K rides
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is replacing an older philips tooth brush, it is a better design than the older one. So far I like it a lot
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Would definitely recommend this unit to anyone.
on January 22, 2025
Posted by: Bobby18
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unit is very quiet and does a great job of cleaning. The two speeds are both efficient and easy to use.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Product safety concerns
on January 22, 2025
Posted by: FreshClean22
Gender:Female
I had my toothbrush for a while, and then not only did it get hot from charging it burnt through my press on button and I’m so sad I was satisfied at the start but after my hands started to feel like they were burning and my actual button to start my toothbrush began to degrade with just water or battery error not sure, it got concerning. Please send a non defected one my way, I will send mine in for the company to understand why and how my toothbrush got the way it is for future safety concerns.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 25, 2025
Hi,
Thank you for sharing your experience with your Philips Sonicare toothbrush. We are sorry to hear about the overheating issue and the concerns it has caused.
Your safety is our top priority, and we take such matters very seriously. Please stop using the toothbrush immediately and contact us directly so that we can assist you with this issue promptly. We would also like to arrange for the return of your current toothbrush for further investigation.
You can reach us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Please mention this incident when you contact us so we can prioritize your case.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter swiftly for you.
Best regards,
Philips Consumer Care
Thank you for sharing your experience with your Philips Sonicare toothbrush. We are sorry to hear about the overheating issue and the concerns it has caused.
Your safety is our top priority, and we take such matters very seriously. Please stop using the toothbrush immediately and contact us directly so that we can assist you with this issue promptly. We would also like to arrange for the return of your current toothbrush for further investigation.
You can reach us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Please mention this incident when you contact us so we can prioritize your case.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter swiftly for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Bozos Mouth
Verified Purchase:Yes
[This review was collected as part of a promotion.] It works beautifully! I like the color and how it handles
Written by a customer while visiting philips.com
Posted by: MXMan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Toothbrush works well and the battery lasts a long time between charges.
Written by a customer while visiting philips.com
Posted by: MountainView
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth feel smooth every time I finish brushing.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Happy Camper dGuy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Absolutely love the 3100 Series Sonic electric toothbrush. My teeth actually "feel" cleaner after my brushings. Would recommend this product to anyone who is the need for an upgrade to their oral hygiene regiment. Also, the 2-minute timer on the brush is a good reminder to keep brushing until it stops. LOVE IT!
Written by a customer while visiting philips.com
Posted by: tomosity
Verified Purchase:Yes
[This review was collected as part of a promotion.] It seems to work more quietly and efficiently but, until I go to the dentist, I'm not sure if it is cleaning as well as my older Sonic Care.
Written by a customer while visiting philips.com