Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
1
on February 18, 2025
Posted by: toothless tiger
not as good as the old version - weaker and the 2 speeds is jut something that gets in the way. the USB charger is a cheap way to not have a plug-in charger - just a bad upgrade and less useful
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, February 21, 2025
Hey,
Thank you for sharing your feedback with us. We're sorry to hear that you find it weaker than the older version and the 2-speed feature inconvenient. We'd love to explore these topics further and see how we can improve our products with your experience in mind. Please reach out to us on Facebook, Instagram or X @Philips. Alternatively, you can contact us via the Philips Support page.
We look forward to assisting you.
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We're sorry to hear that you find it weaker than the older version and the 2-speed feature inconvenient. We'd love to explore these topics further and see how we can improve our products with your experience in mind. Please reach out to us on Facebook, Instagram or X @Philips. Alternatively, you can contact us via the Philips Support page.
We look forward to assisting you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Andito
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The toothbrush works great! The timed cleaning feature is appreciated to keep me focused on doing a good job.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Lindsedawn
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Never going back to a regular toothbrush! This is my second one of these. It love how it feels to brush and that it stays charged long enough to take on short vacations without the charger base. Bought one for everyone in my family.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Happy2f
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was looking for better brushing results while remaining gentle on my gums.
I have found it!
I have found it!
Written by a customer while visiting philips.com
Posted by: Alberta10
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I wish the turn on button was lower so that my hand would not accidentally turn it in or off
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Garrison
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I likethat it is a small, soft brush head and I am able to reach back teeth for a thorough cleaning!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Peters60
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used a Sonicare for many many years. I ordered this one because it fit my budget. I also needed a replacement because mine wore out. It is smaller than the one I had, but that does not affect it's working ability.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: No cavity
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is no comparison to my last Philips tooth brush. I am lucky if I get 2 days out a charge.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, February 17, 2025
Hi No cavity,
Thank you for letting us know about your concern, and we're sorry to hear about your recent experience with your Philips 4100 Series, this is not the kind of experience we want for our customers, especially you! You can try this tips and hope it will fix.
1. Ensure Full Charge - Charge the toothbrush for at least 24 hours. Make sure it’s seated correctly on the charger.
2. Clean Contacts - Check and clean the charging contacts on both the toothbrush and charger to ensure they connect properly.
3. Limit Usage - Avoid leaving the toothbrush on the charger and try not to store it in extreme temperatures.
If this doesn't help, please get in touch with us! We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA . We are more than happy to have you!
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for letting us know about your concern, and we're sorry to hear about your recent experience with your Philips 4100 Series, this is not the kind of experience we want for our customers, especially you! You can try this tips and hope it will fix.
1. Ensure Full Charge - Charge the toothbrush for at least 24 hours. Make sure it’s seated correctly on the charger.
2. Clean Contacts - Check and clean the charging contacts on both the toothbrush and charger to ensure they connect properly.
3. Limit Usage - Avoid leaving the toothbrush on the charger and try not to store it in extreme temperatures.
If this doesn't help, please get in touch with us! We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA . We are more than happy to have you!
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com