Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,032 Reviews)
Rating breakdown 3,032 reviews
5 Stars
2,058
4 Stars
520
3 Stars
199
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,191 out of
2,501)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
5
Excellent!
on March 11, 2025
Posted by: Mary2025
Excellent products and excellent customer service!
Written by a customer while visiting philips.com
Posted by: mujr
Verified Purchase:Yes
[This review was collected as part of a promotion.] I started with Sonicare toothbrush since they were first introduced. I believe that it has more than saved my teeth and gums in the time I have used it. In all that time, I have only had to buy another once. I like this new version as it's not as fat as the original and so far works great
Written by a customer while visiting philips.com
Posted by: Nardude
Verified Purchase:Yes
[This review was collected as part of a promotion.] The unit was returned the store for exchange for the 4500 series qs rhe 4100 series kept stalling and wasn't powerful enough.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, March 15, 2025
Hello,
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: MW-VT
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the lower, quieter setting and how long a charge lasts.
Written by a customer while visiting philips.com
Customer Rating
2
The product is great except the brush were too har
on March 9, 2025
Posted by: JB1111
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Weve been using Sonicare and love them but this one thst i recently bought I feel like the Bush bristles were too hard.
No, I would not recommend this to a friend.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, March 11, 2025
Hello,
Thank you for sharing your feedback with us. This is certainly not the experience we wanted you to have with the 4100 Series Sonic electric toothbrush. We always try to improve our products based on feedback like this.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry if you don't use social media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is certainly not the experience we wanted you to have with the 4100 Series Sonic electric toothbrush. We always try to improve our products based on feedback like this.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry if you don't use social media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Jwayre
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had several electric toothbrushes and the Sonicare 4100 is the best by far. It’s quiet, comfortable, and makes my teeth feel very clean. I can’t wait for my next cleaning because I know my dentist will be pleased !
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Skutaire
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm sorely disappointed in this toothbrush. I bought it to replace a 1st generation Sonicare toothbrush that finally died after many years of use. The new brush is WAY too light and has no stability and so it sends a good dose of vibration into your hand and wrist which is VERY UNPLEASANT. Because of this chintzy new design, I hesitate to use the new Sonicare with regularity.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, March 11, 2025
Hi Skutaire,
Thank you for sharing your feedback regarding your Sonic Toothbrush. We take your feedback seriously and want to address your concerns.
Please reach out to our customer support team so we can assist you with the issue or explore other solutions to ensure you have a satisfactory experience with our products.
You can contact us via social media on Facebook, Instagram @Philips, or X/Twitter @PhilipsCare, or through our Philips Support Page. Please provide your purchase details and a description of the issue when you reach out.
Your satisfaction is very important to us, and we are committed to ensuring you have a positive experience with Philips products.
Best regards,
Philips Consumer Care
Thank you for sharing your feedback regarding your Sonic Toothbrush. We take your feedback seriously and want to address your concerns.
Please reach out to our customer support team so we can assist you with the issue or explore other solutions to ensure you have a satisfactory experience with our products.
You can contact us via social media on Facebook, Instagram @Philips, or X/Twitter @PhilipsCare, or through our Philips Support Page. Please provide your purchase details and a description of the issue when you reach out.
Your satisfaction is very important to us, and we are committed to ensuring you have a positive experience with Philips products.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Captain G
Verified Purchase:Yes
[This review was collected as part of a promotion.] This 7 is far superior than my last two. Your past models allowed water into the brush head causing mold.
This 4100 model has a sealed brush head which stays clean. Much better design.
This 4100 model has a sealed brush head which stays clean. Much better design.
Written by a customer while visiting philips.com