Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,032 Reviews)
Rating breakdown 3,032 reviews
5 Stars
2,058
4 Stars
520
3 Stars
199
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,191 out of
2,501)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
3
We like the size of and style of these brushes.
on March 20, 2025
Posted by: DaisyMae
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We like our older Phillips toothbrush. We are getting used to the sound with can be loud. Not the the silent ones we used before.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Allen333
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Does what it is supposed to do. I wanted a vibrating brush, not a rotary. It has been working well. Good battery life.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: haggis16
Verified Purchase:Yes
[This review was collected as part of a promotion.] It wouls be nice if it would shut off after the two minutes
Written by a customer while visiting philips.com
Posted by: jsmjrich
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush takes the guessing out of brushing my teeth. It signals when I am brushing too hard and quits after 2 minutes.
Written by a customer while visiting philips.com
Posted by: Nove70
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new 4100 series. It is lighter the other one I had and the bristle are alot smoother on my teeth. The charge also longer also.
Written by a customer while visiting philips.com
Posted by: Disappointed-consumer
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've purchased 5 Over the last 3 years for myself and my wife. 3 out of 5 have failed, and no longer vibrate. This is not acceptable.
Response from philips.comBy Philips Consumer Care, March 20, 2025
Hi Disappointed-consumer,
Thank you for letting us know about your concern, and we're sorry to hear about your recent experience with your Sonicare 4100. This is not the kind of experience we want for our customers, especially you! Please check if your toothbrush is still under warranty.
If your Sonicare 4100 is till under the warranty, please get in touch with us, we're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. we are more than happy to help!
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for letting us know about your concern, and we're sorry to hear about your recent experience with your Sonicare 4100. This is not the kind of experience we want for our customers, especially you! Please check if your toothbrush is still under warranty.
If your Sonicare 4100 is till under the warranty, please get in touch with us, we're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. we are more than happy to help!
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Hecubus
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second Sonicare toothbrush. I had a previous one I had gotten around 2012 or so that lasted around a decade before it finally refused to charge and stay turned on, leading me to get this one. It just doesn’t seem to have the oomph of the previous one and I don’t feel it cleans my teeth as well. This one, while a pretty color, just isn’t as good.
No, I would not recommend this to a friend.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, March 22, 2025
Hello,
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: alexeck
Verified Purchase:Yes
[This review was collected as part of a promotion.] I switched from an Oral-B and appreciate how gentle this toothbrush is. It seems to clean well, but I'll check with my hygienist next time. However, it's frustratingly slippery and often falls out of my hands while brushing. I wish the plastic had a bit of grip instead of being so sleek.
Written by a customer while visiting philips.com