Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,032 Reviews)
Rating breakdown 3,032 reviews
5 Stars
2,058
4 Stars
520
3 Stars
199
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,191 out of
2,501)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: SFDO
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Easy Start feature has been an irritation. It has been impossible to disable it even though I've been using it for over two months, three times a day. I've tried the using the settings as described in the user manual but it seems to reset to the Easy Start mode every time I put it back onto the charging base.
No, I would not recommend this to a friend.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, March 25, 2025
Hello.
Thank you for letting us know. Surely something is not going the right way, we would love to look into this with you and find a way to resolve it.
Please feel free to contact us through social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Thank you for letting us know. Surely something is not going the right way, we would love to look into this with you and find a way to resolve it.
Please feel free to contact us through social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Below average lifespan
on March 23, 2025
Posted by: lobo go
I really liked my toothbrush but it lasted just under 2 years before completely going on the fritz. It kept turning itself on at 5 in the morning and wouldn’t respond to any type of interaction to the point where i had to destroy it just to be able to get some sleep. Really unfortunate, I was hoping this would last me much much longer.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: old Paul
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hi
as your paper inside the box, I register when I opened the box.
as your paper inside the box, I register when I opened the box.
i should received a brush head, so far I did not receive at all.
Written by a customer while visiting philips.com
Posted by: Kabby
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really like this toothbrush, does a great job and handle is much smaller.
Its not fancy, no timers or anything.
Plain simple and nice
Plain simple and nice
Written by a customer while visiting philips.com
Posted by: Me50
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was great for a week and quit working. Bought 4 and the other 3 are good.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, March 24, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with your Sonicare, and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please reach out to us via Social Media on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use Social Media, you can also get in touch via our contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with your Sonicare, and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please reach out to us via Social Media on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use Social Media, you can also get in touch via our contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Dory503
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my toothbrush!! It cleans my teeth so good! I have never had a toothbrush like this before. I would recommend this toothbrush to everyone! I got my daughter the same toothbrush and she loves it too.
Written by a customer while visiting philips.com
Posted by: Tsibley898
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Toothbrush doesn't vibrate that well and I feel like I don't get a good cleaning
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 21, 2025
Hi Tsibley898,
Thank you for letting us know about your concern, and we're sorry for any inconvenience this has caused you. Here are a few steps that can help:
Charge the Toothbrush: Ensure the toothbrush is fully charged. Place it on its charging base and let it charge for at least 24 hours.
Check the Brush Head: Examine the brush head for wear and tear. If the bristles are frayed or worn out, replace it with a new one. We Philips recommends changing the brush head every 3 months.
Clean the Brush Handle and Head: Remove the brush head and thoroughly clean both the handle and the head. Build-up of toothpaste and debris can sometimes affect the performance.
Check if your warranty: Sonicare Toothbrush have a 2 year warranty. If your Toothbrush is still under warranty, please consider reaching out to us.
If this doesn't help, please consider reaching out to us. We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. We're more than happy to assist you!
Hope to hear to you soon!
Kind regards,
Philips Consumer Care
Thank you for letting us know about your concern, and we're sorry for any inconvenience this has caused you. Here are a few steps that can help:
Charge the Toothbrush: Ensure the toothbrush is fully charged. Place it on its charging base and let it charge for at least 24 hours.
Check the Brush Head: Examine the brush head for wear and tear. If the bristles are frayed or worn out, replace it with a new one. We Philips recommends changing the brush head every 3 months.
Clean the Brush Handle and Head: Remove the brush head and thoroughly clean both the handle and the head. Build-up of toothpaste and debris can sometimes affect the performance.
Check if your warranty: Sonicare Toothbrush have a 2 year warranty. If your Toothbrush is still under warranty, please consider reaching out to us.
If this doesn't help, please consider reaching out to us. We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. We're more than happy to assist you!
Hope to hear to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: DahlinDeDe
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like my toothbrush. I wasn’t sure if it would clean as well as it does, because the heads don’t rotate, but I’m very pleased with my purchase.
Written by a customer while visiting philips.com