Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: Johnny J
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great toothbrush. This is a replacement for one Philips brush that I had for years. Works well and has great battery life.
Written by a customer while visiting philips.com
Posted by: Yakerz
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Brush brisles keep falling out/off...........................
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, April 29, 2025
Hi Yakerz,
Thank you for bringing this to our attention! If the bristles on your Sonicare 3100 toothbrush head are falling out, it could indicate that the brush head is worn out or maybe not attach correctly. Here are a few steps you can take to address the issue:
Check the connections - Make sure the brush head is properly attached to the handle. Sometimes, if it isn't securely fastened, it can cause extra strain, potentially loosening the bristles.
Inspect the Brush Head - Examine the brush head for any damage or signs of wear. If it's been in use for a while, it may simply be time to replace it. Most toothbrush heads should be replaced every three months or sooner if they show signs of damage.
Attach the brush head correctly - If your brush head falls off your toothbrush handle, ensure that the brush head is attached correctly.
1. Hold the brush head with the bristles pointing in the same direction as the buttons on your toothbrush.
2. Push the brush head firmly on the toothbrush until you feel a slight click.
Purchase a New Brush Head - If the current brush head is defective or worn out, consider purchasing a new Philips Sonicare-compatible replacement head. Ensure that the replacement heads are compatible with your Sonicare 3100 model.
If none of this work, Please consider reaching out to us for further help. We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page. We are glad to have you!
hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for bringing this to our attention! If the bristles on your Sonicare 3100 toothbrush head are falling out, it could indicate that the brush head is worn out or maybe not attach correctly. Here are a few steps you can take to address the issue:
Check the connections - Make sure the brush head is properly attached to the handle. Sometimes, if it isn't securely fastened, it can cause extra strain, potentially loosening the bristles.
Inspect the Brush Head - Examine the brush head for any damage or signs of wear. If it's been in use for a while, it may simply be time to replace it. Most toothbrush heads should be replaced every three months or sooner if they show signs of damage.
Attach the brush head correctly - If your brush head falls off your toothbrush handle, ensure that the brush head is attached correctly.
1. Hold the brush head with the bristles pointing in the same direction as the buttons on your toothbrush.
2. Push the brush head firmly on the toothbrush until you feel a slight click.
Purchase a New Brush Head - If the current brush head is defective or worn out, consider purchasing a new Philips Sonicare-compatible replacement head. Ensure that the replacement heads are compatible with your Sonicare 3100 model.
If none of this work, Please consider reaching out to us for further help. We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page. We are glad to have you!
hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Frank-HB
Verified Purchase:Yes
[This review was collected as part of a promotion.] I rated my new Philips tooth brush 5* because the device seems more powerful and streamlined than my previous model. Also, when restarting for extended brushing it automatically starts the previous setting.
Written by a customer while visiting philips.com
Posted by: Kim9099999
Verified Purchase:Yes
I bought it because my other toothbrush broke way too soon.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, April 25, 2025
Hello.
Thank you for sharing your feedback with us and for giving our products another try. We hope this will be the right match for you and your routine. If you have any remaining questions from your last purchase, we would love to answer them and hand out some tips. Please feel free to contact us through social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.ca/c-w/support-home/support-contact-page.html).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Thank you for sharing your feedback with us and for giving our products another try. We hope this will be the right match for you and your routine. If you have any remaining questions from your last purchase, we would love to answer them and hand out some tips. Please feel free to contact us through social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.ca/c-w/support-home/support-contact-page.html).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Scooter17
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very good for the price. I really like it and it keeps charged for a long time.
Written by a customer while visiting philips.com
Posted by: Cluck
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our current brushes are doing a great job of cleaning.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: BrushingMoreOften
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I don't feel my teeth get as clean. I feel like I need to brush every few hours. Going back to an Oral B.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, April 23, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with our product and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with our product and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Deb4Max
Verified Purchase:Yes
[This review was collected as part of a promotion.] I must start by saying I replaced the pro version of this toothbrush with this less expensive one. And you get what you pay for here. It operates as if should but after having the pro version I’m unsatisfied and will purchase the pro next time
Written by a customer while visiting philips.com