Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,032 Reviews)
Rating breakdown 3,032 reviews
5 Stars
2,058
4 Stars
520
3 Stars
199
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,191 out of
2,501)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
2
The lettering on the handle is rubbing off
on June 30, 2026
Posted by: Philips toothbrush user
Gender:Male
I have been using a new 1 button Philips Sonicare for 2 weeks. It brushes and seems to brush as well as my previous 2 buttons Philips powered toothbrush before it stopped working. The quality of the materials and lettering of the new 1 button Sonicare is inferior. The letters on the handle - of clean, sensitive, white, and the change brush and power status symbols - are all rubbing off onto the handle and onto my fingers. At this rate eventually all of the lettering will erase from my toothbrush handle within 60 days or less.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, June 30, 2026
Hello,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the lettering on your Sonicare handle rubbing. That’s certainly not the quality or durability we want for our customers.
We’re glad to hear that the brushing performance has met your expectations, but we appreciate you bringing your concerns about the handle markings and material quality to our attention.
Feel free to please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback, it helps us improve.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your experience with us. We’re sorry to hear about the lettering on your Sonicare handle rubbing. That’s certainly not the quality or durability we want for our customers.
We’re glad to hear that the brushing performance has met your expectations, but we appreciate you bringing your concerns about the handle markings and material quality to our attention.
Feel free to please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback, it helps us improve.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Shaileena
Verified Purchase:Yes
[This review was collected as part of a promotion.] The head of the toothbrush is very small and it vibrates a lot. I’m not sure if it’s actually working on my teeth.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: goofyprof
Verified Purchase:Yes
[This review was collected as part of a promotion.] My gums have never been healthier! But the head/bristles are already worn out after only a few weeks.
Written by a customer while visiting philips.com
Posted by: Coredogca
Gender:Male
Verified Purchase:Yes
Love the way it cleans my teeth. Easy to use. Holds a charge for weeks at a time
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Triprope
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use and lightweight. Quick to charge and love the feel of the brush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Mom@4
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the design. It works perfectly and it has a great battery life before I have to charger it again.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Shady70
Verified Purchase:Yes
[This review was collected as part of a promotion.] Does a good job. Charge lasts a long time. Nice timer and when brush needs changing.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: NewDay
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used the Oral B electric toothbrush for perhaps 20 years. I tried the Sonic electric toothbrush and was really impressed by how comfortable it was to use - I actually enjoyed the feeling of the brush on my teeth. Also, the battery lasts a long time before recharging. It is a well thought out design.
Written by a customer while visiting philips.com