Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: Iulillia
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We really like this toothbrush, with its built-in timer, gentle buzzing, and narrow head for cleaning all the hard to reach parts of your mouth.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Consistently going down in quality
on September 16, 2022
Posted by: JB121
Gender:Female
In the last few years I had 3 of these brushes, each year the model gets “updated” , it gets smaller, slimmer, more difficult to hold, and the latest model is slim and very slippery, also now it comes with usb charger, and who has usb outlet in their bathroom.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 27, 2022
Hi,
Thanks for taking the time to leave your feedback. We're sorry to hear you're not pleased with the new design of our Sonicare toothbrush models.
As for the USB charger, Philips has made the decision to include the cable without the wall adapter, as we are currently trying to reduce the amount of plastic production in order to help our planet.
You can either use a wall adapter you already own, or plug the USB into your phone´s charger in order to use only one adapter and help us continue our goal.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Kind regards,
Thanks for taking the time to leave your feedback. We're sorry to hear you're not pleased with the new design of our Sonicare toothbrush models.
As for the USB charger, Philips has made the decision to include the cable without the wall adapter, as we are currently trying to reduce the amount of plastic production in order to help our planet.
You can either use a wall adapter you already own, or plug the USB into your phone´s charger in order to use only one adapter and help us continue our goal.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Kind regards,
Written by a customer while visiting philips.com
Posted by: JulieBoolie1978
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Since using my new Sonic toothbrush my teeth and gums feel so much cleaner, with much less effort, and battery seems to hardly ever need charging! Love it! Going to get some for my kids and hubby.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Finally found the perfect toothbrush for my son
on September 15, 2022
Posted by: Bubba’s Momma
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have a 12 year old son on the spectrum. It’s always been a battle getting him to brush his teeth properly. The timer is so perfect. He has been brushing his teeth properly since we got the toothbrush. The vibration when he brushes too hard is great. After his last dental appointment he started brushing too hard so this has been a big help. He is keeping his teeth healthy and clean and mom can stop nagging .
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: RyanRyan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'd been using a manual toothbrush for a little bit and switched back to this until I make up my mind to get the Diamond Clean. I was actually surprised by the functionality of this one and how comfortable it is to use.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Still have all my teeth
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Toothbrush shuts off automatically after a set amount of time. Toothbrush starts up in low setting half the time. These are annoying features that do not add value. Would be nice if there was a way to disable these features.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 27, 2022
Hi,
Thanks for taking the time to leave your review. As you mentioned, all Sonicare models come with the Smartimer feature, which automatically sets the brushing time to the 2 minutes, recommended by dental professionals After these 2 minutes your Sonicare will automatically turn off. If you wish to brush for a longer period, simply press the power button and another 2-minute cycle will start.
When you use the toothbrush for the first time, the default setting is the low intensity. If you see this happening more often, it might have to do with the Easy-Start feature being activated by mistake The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare. To deactivate it, press and hold the power on/off button while the handle is on the plugged-in charger, keep the power on/off button pressed until you hear a single short beep (after 3 seconds), finally, release the power on/off button. A triple tone of high-med low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber one time to confirm deactivation.
If you have any further questions, please feel free to get in touch via social media. We're available 24/7 on Facebook and Twitter Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Kind regards,
Thanks for taking the time to leave your review. As you mentioned, all Sonicare models come with the Smartimer feature, which automatically sets the brushing time to the 2 minutes, recommended by dental professionals After these 2 minutes your Sonicare will automatically turn off. If you wish to brush for a longer period, simply press the power button and another 2-minute cycle will start.
When you use the toothbrush for the first time, the default setting is the low intensity. If you see this happening more often, it might have to do with the Easy-Start feature being activated by mistake The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare. To deactivate it, press and hold the power on/off button while the handle is on the plugged-in charger, keep the power on/off button pressed until you hear a single short beep (after 3 seconds), finally, release the power on/off button. A triple tone of high-med low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber one time to confirm deactivation.
If you have any further questions, please feel free to get in touch via social media. We're available 24/7 on Facebook and Twitter Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Kind regards,
Written by a customer while visiting philips.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My dentist recommended this Phillips. I really like it
Written by a customer while visiting philips.com
Posted by: rachie11
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth feel cleaner than ever and I do not have to charge my toothbrush very often!
I would recommend this to a friend!
Written by a customer while visiting philips.com