Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: SantaClause
from Minneapolis, MN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 4th 4100 Series toothbrush since each of the first three had batteries that stopped charging or working. I am really hoping that this one lasts longer than 10 months. I enjoy the toothbrush but just want it to last.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Jacamo
Verified Purchase:Yes
[This review was collected as part of a promotion.] It actually doesn’t work consistently. Sometimes it only has very light.vibration and usually increases while I am brushing. I’d like a replacement.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, December 19, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Coffeetoday1
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the quality of the one I had from 10 years ago better. The handle is really small and hard to hold on to. It is super light It doesn’t feel very substantial.
Written by a customer while visiting philips.com
Posted by: Dj Dad
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced an old Sonicate tooth brush. New one is lighter. Stays charged way longer. Does a
Good Job on my teeth. Affordable price. Win win!
Good Job on my teeth. Affordable price. Win win!
Written by a customer while visiting philips.com
Customer Rating
2
Don't waste your money
on December 13, 2025
Posted by: Gsmomx2
Gender:Female
Bought a sonicare 4100 three weeks ago and was disappointed. Not as strong as they used to be. Plus was offered a free brush head inside the box by registering. Did the registration to be told they no longer offer that. This was just purchased. They did it just to get your info. Very disappointed
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, December 14, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Makes keeping your teeth sparkling clean, easy.
on December 12, 2025
Posted by: Sing2
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like my Sonic toothbrush! It makes my teeth shine and does a good job messaging my gums. It is the second battery powered toothbrush I have owned. My other one lasted over 15 years.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
No charging block otherwise good
on December 11, 2025
Posted by: Nanny 101
The toothbrush is wonderful, but who has a charging block for every room in the house and especially the bathroom!?
Written by a customer while visiting philips.com
Customer Rating
1
Disappointing
on December 11, 2025
Posted by: Vbnc
I have had Phillips sonicare devices for many years. The one prior to buying this one, lasted 12 years. This one lasted less than a year. The metal piece that holds the brush head on has somehow come loose and it vibrates terribly.Super disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, December 12, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com