Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
2
Good when it runs, but startup is a problem.
on December 28, 2025
Posted by: Alpha3
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a Philips sonic care for years and loved it. I don’t know what model I had, but this one (4100) is different. It feels less durable, but the thing that bothers me the most is its start up. It often doesn’t start up but just makes a small hum. I must press the on/off button several times before the motor seems to kick in. When it does finally start it is good. I don’t know if this is unique to my toothbrush or to the model. I am thinking of reaching out to Phillips while it is still under warranty to discuss.
Response from philips.comBy Alexandros, Global 247, December 28, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: MaruGB
from Guayaquil, Ecuador
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love it! its so simple to use, but so effective to clean
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rose313
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s the only brush I will always use. The quality is a 10+
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Quiet, helpful timer, annoying pressure sensor
on December 26, 2025
Posted by: SuzK
from Minneapolis
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love the 4100. This is the second one I have had. I love that it is quiet, and I like the timer with the 30 sec markers, but I can't get used to the pressure sensor buzzing - it really bothers me. The charge lasts for a long time - great for travel. At end of life it is almost impossible to take apart to remove the battery. That absolutely is a design flaw and needs changing. I seriously cut up my hand trying to break down the old one to get to the battery for safe disposal. The charger should come with a plug not a USB connector.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Uncle Dick
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was very pleased with the product. Having used the product for several weeks and like the clean felling it leaves in my mouth. If for some reason it doesn't get used, my mouth feels crusty.
Written by a customer while visiting philips.com
Posted by: Tamalam
from Dexter NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used a Phillips sonicare since inception and this model has been super disappointing. The vibration is too strong and this model does not allow any change in intensity.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, December 24, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Poor Quality - Breaks in 2 Years. NOT WORTH THE $
on December 23, 2025
Posted by: Mike112753
from Pennsylvania
Gender:Male
These product are great until they decide to last only 2 years and then break. There is apparently a problem with a screw becoming loose, and that causes the vibration to completely break. I've had 2 that both have broken right after the 2 year mark... funny enough that their "warranty" lasts 2 years. I'd recommend going OralB given I have a couple family members that have had their OralB brushes for 10+ years.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, December 25, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: budzjack
Verified Purchase:Yes
[This review was collected as part of a promotion.] Timing and pressure are fine. It is a little hard to get the proper motion on the back of the teeth as the brush moves side to side and usually with toothbrush I do up and down movement. Battery life is good and recharging is good.
Written by a customer while visiting philips.com