Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
2
It's now unusable because of the noise
on February 12, 2023
Posted by: Anonymous
Gender:Male
This is a followup to my first review as Pike6.
The toothbrush is now unusable because of the noise from the loose shaft and I'll be replacing it very soon. It went downhill fast after my initial review and it's now louder than our hair dryer.
And to the person (or bot) that replied to me before, what you responded with was not helpful or relevant. I know the brush vibrates. I know it makes noise (initially the hum actually sounded like a strong motor - now it's a too loud clatter). I know there is supposed to be a gap between the handle and the brush. I know it should be placed firmly on the shaft and it is/has been. I know the gap area should be free of debris. I know the shaft area can be cleaned and I did that regularly. The problem is the shaft came loose after 3 yrs and 3 months of use. I think that's unacceptable for a device that was properly used and not abused and wanted you to know what happened.
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, February 7, 2023
Hi there,
Thank you for sharing your feedback with us. This is not the experience we wish you to have. The Sonicare toothbrushes use powerful vibrations to clean your teeth. The sound produced is louder than a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing. Also, please ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. Additionally, make sure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean it with lukewarm water or a soft cloth.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Thank you for sharing your feedback with us. This is not the experience we wish you to have. The Sonicare toothbrushes use powerful vibrations to clean your teeth. The sound produced is louder than a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing. Also, please ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. Additionally, make sure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean it with lukewarm water or a soft cloth.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: MJ8987
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Definite improvement in oral health. Can see/feel a difference in teeth and gum conditions. Anticipating noted improvement at upcoming dentist visit!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: madlou52
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used an electric toothbrush for years. My original was a Braun with a timer. I was sad when it died. I bought the Sonic because I thought it would be a great toothbrush. It is except neither of the two settings is one I like. They are both high speeds and a bit uncomfortable.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Worst toothbrush ever
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got this as a gift for Christmas. I gets stuck all the time. I’m switching to my regular old toothbrush beach this one is terrible.
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, February 12, 2023
Hi there,
Thank you for sharing your feedback with us. This is not the experience we wish you to have. Could you please elaborate your concern via Social Media? We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Thank you for sharing your feedback with us. This is not the experience we wish you to have. Could you please elaborate your concern via Social Media? We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Canuk
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this brush! My husband gave it to me as a Christmas gift since my last one’s battery completely died and I’m so glad because it’s so much better! The brush head is small so it really gets in all the small spaces, the battery lasts at least 3 weeks without needing to be charged. I also like that it vibrates differently if I’m pressing or brushing too hard.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Husband, Dad, Teacher
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The toothbrush functions well and is very easy to use.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Cat mom
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am a fan of this toothbrush because I feel my gums are healthier. With the sonic vibrations I can’t press as hard as I did with a manual toothbrush, which was only damaging my gums.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Big Dutch
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the light weight and how it packs in my travel kit. I like the feature that lets you know when you apply to much pressure
I would recommend this to a friend!
Written by a customer while visiting philips.com