Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: Cat lady of 2
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great and a great price. I love the feel of my teeth after using it. Like I just left the dentist.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Daz a lou
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Too much vibration against my teeth due to small amount of bristles. Feels like putting my teeth on a washing machine during a spin cycle and almost like a torture in instead of a comforting experience.
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, May 5, 2023
Hi there,
Thank you for sharing your feedback with us. This is not the experience we wish you to have. The mode selected impacts the vibration level on many Sonicare models. Refer to the user manual for your device to learn how to adjust this setting. Some models also have an EasyStart feature that slowly increases the vibration level. During the first 14 brushing sessions, this feature gradually increases the vibration. It enables you to gradually adjust to the vibrations. You might think about lowering the intensity level. Different intensity levels are employed by some brushing modes. You can try altering the brushing mode. We hope this solves the issue.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you to have. The mode selected impacts the vibration level on many Sonicare models. Refer to the user manual for your device to learn how to adjust this setting. Some models also have an EasyStart feature that slowly increases the vibration level. During the first 14 brushing sessions, this feature gradually increases the vibration. It enables you to gradually adjust to the vibrations. You might think about lowering the intensity level. Different intensity levels are employed by some brushing modes. You can try altering the brushing mode. We hope this solves the issue.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: jkjk
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was using an oral b, but they said the sonic vibrating was better for my teeth. I just don't feel like it cleans my teeth very well. 6 months will tell, but I am not hopeful
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: quez
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really enjoy my toothbrush, which I purchased to replace one I've had for about 5 years. The only complaint I have is that I had to purchase a separate charger that I could plug in to my electrical outlet. I don't understand the reasoning behind only providing a plug requiring an adapter.
Written by a customer while visiting philips.com
Posted by: Practical808
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have tried other products but, this model in particular is the best at a good price too!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Molars
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought a 4100 toothbrush and it broke under 2 months. I contacted Phillips and they sent me a replacement and were very helpful and polite. The metal shaft the brush head attaches too become loose and it would not vibrate anymore.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef Durvesh, Philips consumer care, May 3, 2023
Hello There.
Thank you for your feedback. We are sorry to hear that your Philips Sonicare 4100 toothbrush is not working as expected.
If your brush head is loose, ensure that the brush head is attached correctly. Attach the brush head with the bristles in the same direction as the buttons. A small gap will remain between the handle and brush head as needed for vibration. Ensure that the bottom of the brush head and the area around the metal shaft are free of debris. You can clean it with lukewarm water or a soft cloth. Our toothbrushes are only compatible with Philips Sonicare brush heads; hence, please only use authentic Sonicare toothbrush heads. If it still does not vibrate, it may not be fully charged. We recommend charging it for at least 24 hours. Try using a different outlet to fully charge your toothbrush. A faulty power source connected to your charger may cause your toothbrush to not charge. If your toothbrush powers on and the battery light indicators are lit but there is no vibration, your toothbrush has internal damage.
If none of these tips help. Please get in touch via Social Media. We’reavailable on Facebook (@Philips) and Twitter (@PhilipsCare).Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for your feedback. We are sorry to hear that your Philips Sonicare 4100 toothbrush is not working as expected.
If your brush head is loose, ensure that the brush head is attached correctly. Attach the brush head with the bristles in the same direction as the buttons. A small gap will remain between the handle and brush head as needed for vibration. Ensure that the bottom of the brush head and the area around the metal shaft are free of debris. You can clean it with lukewarm water or a soft cloth. Our toothbrushes are only compatible with Philips Sonicare brush heads; hence, please only use authentic Sonicare toothbrush heads. If it still does not vibrate, it may not be fully charged. We recommend charging it for at least 24 hours. Try using a different outlet to fully charge your toothbrush. A faulty power source connected to your charger may cause your toothbrush to not charge. If your toothbrush powers on and the battery light indicators are lit but there is no vibration, your toothbrush has internal damage.
If none of these tips help. Please get in touch via Social Media. We’reavailable on Facebook (@Philips) and Twitter (@PhilipsCare).Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: PoloBear
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my first electric toothbrush and its pretty neat! My teeth look and feel better after each brushing. I would highly recommend this toothbrush!
Written by a customer while visiting philips.com
Posted by: Nickname21
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love how it can take you slowly to the ultimate vibration setting as this is new for me. I like the alerts. Great value.
I would recommend this to a friend!
Written by a customer while visiting philips.com