Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
1
Doesn’t hold charge
on July 19, 2023
Posted by: Barbet
Gender:Female
[This review was collected as part of a promotion.] This product doesn’t hold a charge very long at all, my old one could go for over a month! Also the intensity is very low. Not impressed
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, July 19, 2023
Hi there,
This is not the experience we wish you to have. We advise you to try a few troubleshooting measures to see if they work. All Sonicare toothbrushes have unique chargers that cannot be used with other Sonicare models. We suggest using the toothbrush's original charger to charge it. A different outlet might work better for charging it. Check to see whether your charging cord or adapter is broken. Stop using your adapter or cord right away if you see any damage. If you use a stand, pad, or glass for charging, make sure your toothbrush is positioned in the middle of the charger. Make sure the charger isn't near any other chargers or on a metal surface as this could interfere with the charging process.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
This is not the experience we wish you to have. We advise you to try a few troubleshooting measures to see if they work. All Sonicare toothbrushes have unique chargers that cannot be used with other Sonicare models. We suggest using the toothbrush's original charger to charge it. A different outlet might work better for charging it. Check to see whether your charging cord or adapter is broken. Stop using your adapter or cord right away if you see any damage. If you use a stand, pad, or glass for charging, make sure your toothbrush is positioned in the middle of the charger. Make sure the charger isn't near any other chargers or on a metal surface as this could interfere with the charging process.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Brushhead weird
on July 19, 2023
Posted by: Holly Ann
Gender:Female
[This review was collected as part of a promotion.] I like the toothbrush, but the toothbrush head has been hard on my gums. My gums don't feel strong. The head in my opinion should not stick up in back. You're review is annoying as well.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
5-star product!
on July 18, 2023
Posted by: ACicciar
Gender:Female
[This review was collected as part of a promotion.] I love the timer and different brush speeds. The brush itself is clean and sleek.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Like the size more so two speeds
on July 18, 2023
Posted by: Johnny B
Gender:Male
[This review was collected as part of a promotion.] Size two speeds size makes it very easy to store and use it for travel
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: xsturgis
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] product works well but the website is worthless. I have tried several time to claim a replacement head by clicking on a link in the Philips website with absolutely zero success. The website tells me everytime that Philips team has been alerted to the problem and the try again tomorrow, and again tomorrow, and again tomorrow, ad infinitum
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Love the 2 speeds!My teeth are so white!!
on July 17, 2023
Posted by: JoJo’s
Gender:Female
[This review was collected as part of a promotion.] 2 speeds, teeth are so clean and white!! Gums are in excellent condition!! Love this brush!! Even have one for my travel bag, won’t leave home without it. Highly recommend it!!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
The product is good but I have one issue with it.
on July 17, 2023
Posted by: mgd36
Gender:Male
[This review was collected as part of a promotion.] It sometimes lets the brush jump off the handle. This makes me interrupt brushing and reboot the brush on the handle part.
Written by a customer while visiting philips.com
Customer Rating
5
Super simple!
on July 16, 2023
Posted by: SashaCO
Gender:Female
[This review was collected as part of a promotion.] I've had electric toothbrushes in the past and for some reason there was always something about them I didn't like. But I really like this super simple Sonicare 4100. My dentist recommended this one. It's so light in your hand. Nothing fancy just gets the job done! Holds a charge for a long time. Easy to understand and the timer keeps me honest.
I would recommend this to a friend!
Written by a customer while visiting philips.com