Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: The Phantom Freebie
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently purchased the Sonic electric toothbrush, and overall, it’s a decent electric toothbrush. It feels well made, has good cleaning power, quiet, and leaves my teeth feeling noticeably cleaner compared to a manual brush.
However, I was disappointed with the promotional offer included inside the packaging. There was a leaflet advertising a free replacement brush head if you register the product. That sounded like a nice added bonus and definitely influenced my impression of the purchase. Unfortunately, when I went online to register, I was told that the offer was no longer available.
It’s frustrating to see promotional material inside a brand-new product box, only to find out the offer has already expired. If the promotion has ended, the packaging should be updated accordingly. It feels misleading and left a sour note on what would otherwise have been a straightforward purchase.
In summary, the toothbrush itself performs well and does what it’s supposed to do, but the outdated promotional offer was disappointing. Because of that experience, I’m giving it 3 out of 5 stars.
Written by a customer while visiting philips.com
Posted by: sillybrush
Verified Purchase:Yes
[This review was collected as part of a promotion.] i received this as a gift. the brush is so small that is feels like it is almost toddler size.
Response from philips.comBy Alexandros, Global 247, February 28, 2026
Hi there, thanks so much for sharing your feedback. We’re sorry to hear that the brush feels smaller than expected — that’s definitely not the experience we want you to have, especially with a new gift.
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: PamF59
from Pineville, LA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the toothbrush and it cleans really well. It is nice that you can get a free adapter to plug in the charger to an electrical outlet.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jimmy bik
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like this electric toothbrush because it cleans my teeth very clean and easily and I bought all 5 of them for my kids and they all
Liked it very much! It cleans my teeth very well!! I would recommend it to everyone else who has not been try with this amazing electric toothbrush!
Liked it very much! It cleans my teeth very well!! I would recommend it to everyone else who has not been try with this amazing electric toothbrush!
Written by a customer while visiting philips.com
Posted by: iona6
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used Sonic Tooth brushes for 20+ years. I think they are the best.
Written by a customer while visiting philips.com
Posted by: Irina123456
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very happy with my purchase, would recommend for family and friends
Written by a customer while visiting philips.com
Customer Rating
1
Do Not Purchase/Poor Quality
on February 23, 2026
Posted by: CorgiMom13
from Alpha,IL
Gender:Female
I purchased this May 2025, it out of the blue stopped charging. The power would be very harsh one time to hardly anything the next. The online support doesn’t allow for viewing of replacement chargers or if the whole thing needs replaced. I would not reccomend anyone purchase this product.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, February 24, 2026
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Zeb2
Verified Purchase:Yes
[This review was collected as part of a promotion.] Toothbrush works very well, but sometimes does not charge easily. I’m having trouble choosing the right replacement heads - too many options!
Written by a customer while visiting philips.com