Thank you for your feedback. We are sorry to hear about the leaking wand and pressure cycling you experienced. For the wand connection, we recommend ensuring all fittings are fully seated and tightened, and checking that the O-ring inside the wand or quick-connect fitting is present, clean, and not damaged, as a misaligned or worn seal is a common cause of leaks. Applying a small amount of silicone grease to the O-ring can also help improve the seal. For the pressure cycling, this is often related to inconsistent water supply or air in the system—please confirm the garden hose is unrestricted, the water source is fully open, and the inlet filter is clean. Before starting, squeeze the trigger with the unit off and nozzle removed to purge any trapped air. If the issue persists after these steps, the unit may require further inspection, and we recommend contacting Greenworks Success team either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.

Hello Gator91384.
We are sorry to hear about your experience, especially after the unit performed well for a couple of years. That is understandably frustrating. Based on what you described, water flowing out of the soap (detergent) inlet is typically related to a check valve or internal injector issue. Under normal operation, that port should only draw detergent when the system is running in low-pressure mode, not allow water to exit. This can sometimes occur if there is a blockage, mineral buildup, or a worn internal valve.
A few things you can try:
Ensure you are using the correct nozzle, soap function only activates with a low-pressure (black) nozzle.
Flush the system with clean water to remove any residual detergent or debris.
Inspect the detergent inlet and hose for cracks, looseness, or buildup that may be affecting flow direction.
If the unit was exposed to freezing temperatures at any point, internal components may have been compromised, which can lead to this type of issue.
We also see that you have already been in touch with our team, and we are actively assisting you through the warranty claim process to get this resolved as quickly as possible. We appreciate your patience while we work toward a solution.
While we regret that this experience didn not meet expectations, your feedback is valuable and will be shared with our product team as we continue to improve reliability and durability.