Customer Reviews for Greenworks - 2000 PSI (1.2 GPM) Electric Pressure Washer, Steel Wand, On-Board Soap Tank - Green
Customer Rating
2
Not happy with the turbo nozzle
on May 4, 2021
Posted by: tommmmmmmm
from California
Gender:Male
The washer works well. But the turbo nozzle not so well. Can't tell if it gets clogged or just a poor design. I tried the little pin to clean it out but no improvement. Greenworks support wants me to clean it in warm water and vinegar. That seems like a lot of maintenance for this tool.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, May 5, 2021
Hello tommmmmmmm
Thank you for taking the time to share your experience. We stand behind the quality of our product, and we want to ensure that your tools are performing well for you. We hear that this is not the case and would like to work with you to create a resolution. Soaking the nozzle will break up any calcification inside that may occur during storage. To clean the nozzle, try soaking the nozzle in a warm solution of 1 part vinegar, 3 parts water, for 30 minutes. If the issue persists and you are within the warranty period please give call once more at 888-909-6757 (1-888-90WORKS) and we will be happy to send a replacement under warranty. Please just make sure that when you're calling, you have your serial number and date of purchase with you.
I got this washer to replace a Craftsman gas washer that has served well for maybe twenty years. Got tired of the old one being hard to start and noisy. This new one was rated highly in Consumer Reports so I gave it a chance. After a couple of days use, I am so far well satisfied. I especially like the round sweeper attachment that cleans sidewalk areas quite well.
I bought this model to replace and older Greenworks 1700 psi model that I had finally worn out after many years of use. I am VERY pleased with this new model. The small size is great, the performance matches the older model and it has many design improvements that were pleasant surprises. As I said, the size is wonderful - makes it so portable - but the noise level is significantly improved as well. I even like the mnolded wand (instead of the old metal one) - much easier to break down and install. Finally, the separate soap dispenser is much nicer than the built-in dispenser on the old model - easier to install and use. Your engineering team should be congratulated for a well thought out design.