Customer reviews from greenworkstools.com
Greenworks - 2000 PSI (1.2 GPM) Electric Pressure Washer, Steel Wand, On-Board Soap Tank - Green
Average customer rating
4.4
(1,700 Reviews)
Rating breakdown 1,700 reviews
5 Stars
1,192
4 Stars
259
3 Stars
61
2 Stars
46
1 Star
142
86%of customers recommend this product.
(
1,335 out of
1,544)
Customer Reviews for Greenworks - 2000 PSI (1.2 GPM) Electric Pressure Washer, Steel Wand, On-Board Soap Tank - Green
Customer Rating
3
replacement hose
on August 24, 2021
Posted by: Shurley
from florida
Gender:Female
machine is great but I need a replacement hose due to a kink which now is a hole and I just found out no replacements available, not good.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care , August 27, 2021
Hello Shurley,
Thank you for your feedback. This model is compatible with the hose in the following link: https://www.greenworkstools.com/25ft-high-pressure-hose-5200402. This hose is compatible with all of our pressure washer models up to 2000PSI that have a double-ended threaded connection (both sides of the hose have the same fitting). If one side of your hose is different than the other, this hose will not be compatible. If this is the case, please contact us for further information at 1-888-909-6757 or by email at info@greenworkstools.com.
Thank you for your feedback. This model is compatible with the hose in the following link: https://www.greenworkstools.com/25ft-high-pressure-hose-5200402. This hose is compatible with all of our pressure washer models up to 2000PSI that have a double-ended threaded connection (both sides of the hose have the same fitting). If one side of your hose is different than the other, this hose will not be compatible. If this is the case, please contact us for further information at 1-888-909-6757 or by email at info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Does a Nice Job for What I Need it For!
on August 24, 2021
Posted by: The Blow Hard
from Virginia
Gender:Male
After using this Greenworks 2000 PSI Power washer during several uses over the past 1 1/2 - 2 months, I find I made a good choice for what I needed this tool to do.
The machine provides enough pressure to quickly clean my car as well as clean off algae, general staining and dirt from the deck, garage door/house siding.
Easy to assemble out of the box and super simple to use for those cleaning projects around the house. Very satisfied with my purchase!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Lost part and Need part
on August 23, 2021
Posted by: Pam18
from Charleston sc
Gender:Female
I bought this but need the part that is round and green on the left side of the machine (in the picture) can’t see where it says what this is but the machine doesn’t work without it. I don’t know where it went. Help
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Broken
on August 23, 2021
Posted by: Caroline C
from Reddick,fl
Gender:Female
This machine is not working after just to of purchase
I called customer & after waiting on hold for 2 hrs the lady that I was talking to was very rude & hung up on me without helping to trouble shoot
I will never ever buy green works products again
I called customer & after waiting on hold for 2 hrs the lady that I was talking to was very rude & hung up on me without helping to trouble shoot
I will never ever buy green works products again
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, September 1, 2021
Hello Caroline C,
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases!
Here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase.
We strive to provide the best customer service and product support for our customers, so you can feel confident that you are purchasing the product that best suits your needs. We would not want any of our customers to have a negative experience when calling in. Please allow us the chance to assist you further; a representative has reached out to you regarding this matter via email. Be sure to keep an eye on your inbox but also your junk/spam folder, just in case.
We hope to hear from you soon and look forward to resolving this issue.
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases!
Here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase.
We strive to provide the best customer service and product support for our customers, so you can feel confident that you are purchasing the product that best suits your needs. We would not want any of our customers to have a negative experience when calling in. Please allow us the chance to assist you further; a representative has reached out to you regarding this matter via email. Be sure to keep an eye on your inbox but also your junk/spam folder, just in case.
We hope to hear from you soon and look forward to resolving this issue.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
So far so good!
on August 18, 2021
Posted by: Mess82
from Boston, MA
Gender:Male
Used to wash/rinse my house prior to painting... it worked perfectly.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Pressure washer 5 stars all day
on August 13, 2021
Posted by: Dave52
from Maine
Gender:Male
I purchased this in the spring, I have used it several times and find it extremely easy to setup and operate. Like the fact that it holds pressure when the trigger is released, so no lag time when you are ready to pressure wash again, the instructions we very good and I had it operational within 15 minutes, very easy setup. This pressure washer replaced a gas powered one, best choice I have made. I didn't need a 5,000 psi washer for my needs. Very reliable and very user friendly. Used frequently without any issue's Highly recommended.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
If I could give zero stars I would
on August 10, 2021
Posted by: EC2021
from Salisbury, NC
Gender:Male
My hose produces more power than this machine. Could not box it up and take it back fast enough
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 10, 2021
Hello EC2021,
We are terribly sorry to hear about this experience. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products please contact us at your earliest convenience to see how we can help! We can be reached by calling 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
We are terribly sorry to hear about this experience. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products please contact us at your earliest convenience to see how we can help! We can be reached by calling 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great water pressure
on August 10, 2021
Posted by: MarkinBG
from Hardee County, FL
Gender:Male
Good buy for the money. Easy to operate. Delivers great water pressure for me even though I'm have a personal well and not on a municipal system. The electric cord is long enough for my needs and the hose for the spray wand is long as well.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com