Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - 2-Pack - White
Customer Rating
1
Awful smell
on August 11, 2026
Posted by: Farrah H
from Orlando, Fl
Unfortunately even after airing the pillow out for weeks, the smell is still awful. So much that you cannot enjoy the pillow. I’m not quite sure if that’s normal but it’s really very terrible.
My husband loves this pillow. I call it the leaden pillow. It is the heaviest pillow I’ve ever seen, except for maybe those buckwheat pillows that were popular in the 90s. You genuinely have to warn someone, so they can brace themselves, before being bludgeoned by this pillow in a pillow fight. It does keep his head cool as he sleeps as well. It can also double as a weighted blanket replacement. There have been no serious injuries to report so far.
As a cooling pillow it isn't great. There may be cooling material on both sides but it does not start very cool so even if it stays as it starts- it isn't cool. It is quite firm, though, and a good firmness and depth for me. So I would not recommend it as a cooling pillow.
Replaced an older Temperpedic pillow with this. Now have a pillow I can't use because it is too thick and caused extreme neck pain. went back to the the older pillow.
Ordered 2 pillows for my son’s home as I love mine and always have a neck ache sleeping in hotels and such. They are a little more firm and heavier than the ones I already had but it gives the perfect amount of support and you just sink into them. Love them!