Customer reviews from Tempur World, LLC
Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - 2-Pack - White
Average customer rating
3.9
(435 Reviews)
Rating breakdown 435 reviews
5 Stars
249
4 Stars
45
3 Stars
42
2 Stars
33
1 Star
66
70%of customers recommend this product.
(
304 out of
435)
Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - 2-Pack - White
Customer Rating
1
Pain in the neck…
on January 21, 2026
Posted by: Regretful buyer
from Philadelphia
When you first lay your head dow, it feels like you’ve laid on a rock. Slowly and immediately your head starts to sink until you’re now an inch from your mattress with 2 rocks on the side of your head. Purchased this on black friday and tried it for a month and it caused me so much head, neck, shoulder pain that I was in tears. Finally gave up on it and gave it to my husband who hates it equally as much. The description for this pillow was med- firm. It’s NOT firm or supportive. The cooling feature is nice, which is why it earned a star. We have 2 Tempur-pedic pillows from when we purchased our mattress 10 years ago. They’re wonderful and firm and we wanted two new ones and they do not make them like this anymore.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
3
Good quality
on January 20, 2026
Posted by: Nancy
from Florida
Good quality, but they are too heavy to move around when sleeping, I would recommend them to a tall and strong person. I'm sorry I can't return them
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Best pillow
on January 20, 2026
Posted by: Sleeps great again
from Naples Florida
These pillows are a game changer for sleeping. Besides the comfort, the cooling aspect of it is just what I needed for great sleeping
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
4
Wonderfully comfortable
on January 19, 2026
Posted by: Griff
from Pennsylvania
The cooling gel is an excellent addition to this pillow. It's very comfortable, my only complaint is I wish it had just a little more height to it. My head completely compresses the pillow when I sleep on my side, a little bit more material would make this an easy 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Simply, a must have!
on January 19, 2026
Posted by: TommyM
from Pennsylvania
I absolutely love this pillow! It offers the perfect combination of softness and support, and my neck pain has vanished since I started using it. The cooling feature is amazing as well. Highly recommended for a great night's sleep!
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
4
Pillows
on January 19, 2026
Posted by: Pillow sleep
from Lafayette Indiana
Like the pillows have bought them last 3-5 yrs because they offer support only reason didn’t give 5 stars is bought king size before and this time queen and the firmness is a little different
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
3
Was expecting a little bit firmer
on January 19, 2026
Posted by: UB
from Dallas, TX
Good thing is no heat , seems firm initially but once u rest and lay for some time as it caves in you feel pressure on neck, doesn’t work for me
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Whole family now has these pillows !
on January 19, 2026
Posted by: Lois
from Boston, MA
I love these pillows! So comfortable and prevents my head from sweating. I bought them for myself and then gifted my daughter and son in law with the pillows. My granddaughter 7 years old and grandson 4 years old were always stealing the parent’s pillows so I bought them their own pillows for Christmas.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC