Customer reviews from Dyson
Dyson - Refurbished Excellent - Supersonic Hair Dryer - White/Silver
Average customer rating
4.6
(3,753 Reviews)
Rating breakdown 3,753 reviews
5 Stars
3,062
4 Stars
307
3 Stars
116
2 Stars
91
1 Star
177
90%of customers recommend this product.
(
3,221 out of
3,570)
Customer Reviews for Dyson - Refurbished Excellent - Supersonic Hair Dryer - White/Silver
Customer Rating
5
Best Hair Dryer I've Ever Used
on April 30, 2023
Posted by: sfsfsf
Gender:Female
This hair dryer dries all of my long, thick hair in ~5 minutes and leaves it looking smooth. I love the Vinca Blue color.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Stopped working
on April 30, 2023
Posted by: ADIndiana
Gender:Female
Unfortunately mine stopped working after six months of purchase. I used average if every other day. Not worth the $
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 30, 2023
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Supersonic hairdryer. The Dyson Supersonic features a 2-year manufacturers warranty and our Dyson experts are available by phone, live chat and email to assist with diagnosing any issue that may come up.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Supersonic hairdryer. The Dyson Supersonic features a 2-year manufacturers warranty and our Dyson experts are available by phone, live chat and email to assist with diagnosing any issue that may come up.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
beyond expectations
on April 29, 2023
Posted by: sandra601
Gender:Female
makes my hair more manageable! i have received so many complements on my hair since buying this and the airwrap.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Penny Pinching Pack Provides Perfidious Promise
on April 27, 2023
Posted by: Peeved Provider
I must say, I was very disappointed with the condition the item arrived in. Dyson chose to ship all of the “extra” accessories in plain cardboard boxes; akin to refurbish goods. Having purchased this product as a gift, I was crestfallen when I opened the box.
Dyson’s decision to cut costs at the expense of the customer experience is bizarre, given that this product is marketed as a “special edition “.
In summary, I feel like I paid for a Dyson but received a "biting fish". While it’s reasonable to assume that Dyson’s motives may have been altruistic, such an assumption would be incorrect. No, Dyson wasn’t inspired by other global brands efforts to reduce e-waste, or for other environmental reasons. All of the items were shipped in a large cardboard box , which was filled with individual boxes, which contained additional plain cardboard boxes, each of which were filled with a generous helping of superfluous cardboard packing material.
If you’re considering this as a gift for Mother’s Day, as I did, I would recommend against making the purchase.
Response from DysonBy Dyson Customer Support, April 29, 2023
Hi there, this is Kelly with Dyson. We're disheartened to see that you were so disappointed in the packaging that your Special edition Dyson Supersonic™ hair dryer arrived in. We no longer use expanded polystyrene – which is non-biodegradable – and avoid single-use plastic where we can in our packaging. But we’re always looking for ways to improve. Together with our supply chain, we’re working with responsibly sourced natural fibre materials such as recycled cardboard pulp and looking into inventive ways to make sure our packaging is environmentally responsible, as well as ensuring our products arrive to you in their best condition. For example, packaging for the Dyson Supersonic hair dryer uses a paper pulp packaging solution which is widely recyclable. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Professional Results
on April 24, 2023
Posted by: Ru Reed
Gender:Female
I love the strength of the blower, the ionized effect on drying my hair without frizzing, and the assortment of attachments.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Epic Fail Dyson..
on April 22, 2023
Posted by: Holley
Gender:Female
The dryer tangled my hair at any speed, it doesn't get hot enough to style my hair, therefore resulting in a frizzed rough texture. The rotary turbine makes this high-pitched winding noise that kind of hurts my ears, and the vaccum cleaner like power cord is really awkward. After years of contemplating spending SOOO much on a hair dryer, HUGE DISSAPPOINTMENT. The only good thing about this product is its color.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 23, 2023
Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Supersonic hair dryer. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance. Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Perfect!!
on April 18, 2023
Posted by: KrisBH
Gender:Female
I love the diffuser with my curls. No other drier and diffuser has been an equal.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Such a great product
on April 18, 2023
Posted by: Cata
Gender:Female
I love this dryer, in 10 minutes my long thick hair is looking great and without all the frizz from my previous hair dryer! So worth it in my opinion.
I would recommend this to a friend!
Written by a customer while visiting Dyson