This is my second Dyson Supersonic. When my first one broke, I immediately knew I was going to buy another one. I love the attachments, I think the performance is even better than my old dryer! Gentle on my hair, that is important to me.
I was excited to receive my Dyson hairdryer for my birthday gift….. I found the thickness of the cord unbearable to work with….. it was heavy enough that it knocked off any and all hair products kept on my vanity…… I love the Dyson cleaning appliances…. But found the hairdryer to be highly overrated……I returned it.
Response from DysonBy Customer Service, Rubaid K, September 20, 2025
Thank you for sharing your feedback. We are pleased to hear that you have had positive experiences with Dyson cleaning appliances, and we appreciate your continued support. We regret that the hairdryer did not meet your expectations, particularly regarding cord design and overall usability. We understand how important comfort and convenience are when styling, and we are sorry to hear that the product’s weight and cord thickness disrupted your routine. If you are open to it, we would be glad to explore alternative styling tools or accessories that may better suit your needs. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to delivering products that enhance your daily experience. We value your perspective and welcome the opportunity to improve.
Love, love, love this hair tool! Selected 4-stars only because of the way hair glides through/off the plates. Plates do not feel as smooth as other straightening devices. Device comes to temperature extremely fast, love the “airplane mode”, and obviously the cordless feature can’t be beat.
I bought my Dyson hair straightener to replace my previous one. I had the same kind and it lasted for a couple of years. I have tried other hair straighteners and nothing compares to it.
I can’t tell that this hair dryer drys my hair any faster than my usual hair dryer. The attachments are nice. Do not think it’s worth the money, though.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 18, 2025
Thank you for your feedback. We are pleased to hear that you are enjoying the attachments, they are designed to enhance styling versatility and comfort, so it is wonderful to know they have been helpful. We are sorry that the drying performance has not met your expectations, and we understand how important speed and efficiency are in hair care. Our goal is to provide tools that combine innovation with meaningful benefits to your daily routine. If you are open to it, we would be happy to explore ways to optimize your experience, whether that involves reviewing settings, discussing hair type compatibility, or sharing tips to improve airflow and overall performance. Please contact our customer support team by emailing askdysonus@dyson.com, and we will be glad to assist you. Your feedback is extremely valuable to us. Wishing you continued health and happiness.
Performance is fantastic! Quick and easy straightening without significant feelings of heat. The only drawbacks are the weight (it’s a bit heavy/ clunky) and that it occasionally grabs my hair. Traveling with it now and it went through security with no problems!