I’ve been a hairstylist for 34 yrs. I’ve tried many brands of blow dryers. Dyson is by far the Best. Everything about it is incredible. The size , the power, attachments, low noise level, all amazing .
It overheated the first time I used it. Such a disappointment.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, June 2, 2021
Hi there, this is Kelly with Dyson. I'm sorry to hear that in your initial use, you found that your Supersonic™ hair dryer overheated. This can be due to a few reasons; keeping the plastic wrap intact upon delivery, or holding your hand over the vent at the bottom of the handle. If the unit is used in an incorrect voltage outlet, or if using an extension cord or power strip, this can also cause issues with overheating. While we never do expect issues like this to occur, we'd be very happy to go over your dryer with you, to make sure that it's performing as it should. Please email us directly at askdysonUS@dyson.com, and it will be our pleasure to provide support.
First, a disclaimer, I have fine hair that is presently cut in a pixie. This dryer was too powerful for my hair. The coolest setting was fine but the lowest fan speed was still so powerful I had no time to style my hair. Also, I would prefer a smaller more maneuverable dryer.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, May 31, 2021
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Supersonic™ hair dryer. We test our Supersonic machine on miles and miles of different hair textures, types and even lengths to make sure it's a versatile machine. We have a series of support videos and hair tips for different lengths and types on our central Dyson Hair Support page, and we invite you to check it out to determine the best course of action for your hair type.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
This hair dryer is a step above the rest! I’d highly recommended it. I had an issue with my diffuser attachment, called customer service who where really helpful and received a replacement a couple of days later!