Hi there, this is Kelly with Dyson. While everyone is different, we certainly wouldn't expect hair to feel like it's got a crunchy or straw-like texture after using Dyson Supersonic.
 
There are a few different things you can do to change the method in which you dry your hair. To begin with the unit is designed with a type of thermal control which means it will monitor and control the temperature at all times. When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting (to start with) using either your hand, a paddle brush or roll brush to control the movement of your hair. When applying these tips to your everyday styling you should start to see a difference in the texture of your hair.

We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
 
Best wishes,
Kelly
Dyson Customer Support

Hello Kateyf,

Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Supersonic™ hair dryer. The Supersonic is engineered and built to last when maintained as outlined in the user manual. It goes through a rigorous testing phase so that the machine can endure more than the average drop or bump.

When purchased directly from Dyson or an authorized retailer, the Dyson Supersonic has a 2-year warranty. Should the warranty exhaust, we still provide diagnostic support for the life of the machine.

We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.

Best Wishes,
Miella
Dyson Customer Support