Customer reviews from Dyson
Dyson - Refurbished Excellent - Supersonic Hair Dryer - White/Silver
Average customer rating
4.6
(3,753 Reviews)
Rating breakdown 3,753 reviews
5 Stars
3,062
4 Stars
307
3 Stars
116
2 Stars
91
1 Star
177
90%of customers recommend this product.
(
3,221 out of
3,570)
Customer Reviews for Dyson - Refurbished Excellent - Supersonic Hair Dryer - White/Silver
Posted by: Ebbs
Gender:Female
Verified Purchase:Yes
Love it! Much quieter than my previous dryer and not as hot. Comes with. Any a lot of attachments for different types of hair.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Cbmc
Gender:Female
Verified Purchase:Yes
Easy to use, light weight, quiet and fast. Makes my hair look great.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Natalie
Gender:Female
Verified Purchase:Yes
I like the dryer when it works. It constantly overheats and shuts on when using the attachments to style my hair.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 17, 2025
Hello,
Thank you for your feedback. We are glad to hear you like the dryer when it works, but we are sorry to learn about the overheating issue. This is not the experience we aim to provide. Please reach out to our support team at askdysonUS@dyson.com so we can assist you in resolving this problem. We want to ensure you can enjoy your Dyson dryer without any interruptions.
Best Wishes,
Dyson Customer Support
Thank you for your feedback. We are glad to hear you like the dryer when it works, but we are sorry to learn about the overheating issue. This is not the experience we aim to provide. Please reach out to our support team at askdysonUS@dyson.com so we can assist you in resolving this problem. We want to ensure you can enjoy your Dyson dryer without any interruptions.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: LesTex
Verified Purchase:Yes
This hair dryer was an unsolicited Christmas gift. The packaging was lovely and the dryer is a work of art. It is very quiet which I appreciate. However, I am not enjoying using it. Why?
First, it is quite heavy and has a bulky, stiff cord. How to travel with it? No Velcro strap provided to contain the cord. I had to provide my own.
Second, and the real deal breaker - the power button and cold shot button are located on the wrong side of the dryer's grip. One normally uses a pistol-like hand grip to hold a dryer, especially one that is this heavy. It must be held close to the junction of grip and barrel. On the Dyson, the buttons are placed on the on the back side (or the exhaust side) of the grip, away from the direction the "barrel" is pointed. Unfortunately, they wind up being under the palm of my hand , in the junction between my thumb and my pointer finger because my fingers logically curl from my palm on the back side of the dryer grip to rest on the front side of the grip. Every time I want to change the speed or heat level of the blown air - or to use the "cool shot" button - I must release my grip on the heavy dryer and slip my hand down the grip to push either button with my thumb or index finger. Extremely unergonomic! I have NEVER had a hair dryer that placed its buttons thusly. Logically, they have always been easily accessible to my fingers because they are located where my finger already are - on the side of the grip that faces the front of the dryer, and the hair that is the target of the dryer.
Was the usual and classic placement of these buttons deemed boring; was there a need to be different for difference's sake?
First, it is quite heavy and has a bulky, stiff cord. How to travel with it? No Velcro strap provided to contain the cord. I had to provide my own.
Second, and the real deal breaker - the power button and cold shot button are located on the wrong side of the dryer's grip. One normally uses a pistol-like hand grip to hold a dryer, especially one that is this heavy. It must be held close to the junction of grip and barrel. On the Dyson, the buttons are placed on the on the back side (or the exhaust side) of the grip, away from the direction the "barrel" is pointed. Unfortunately, they wind up being under the palm of my hand , in the junction between my thumb and my pointer finger because my fingers logically curl from my palm on the back side of the dryer grip to rest on the front side of the grip. Every time I want to change the speed or heat level of the blown air - or to use the "cool shot" button - I must release my grip on the heavy dryer and slip my hand down the grip to push either button with my thumb or index finger. Extremely unergonomic! I have NEVER had a hair dryer that placed its buttons thusly. Logically, they have always been easily accessible to my fingers because they are located where my finger already are - on the side of the grip that faces the front of the dryer, and the hair that is the target of the dryer.
Was the usual and classic placement of these buttons deemed boring; was there a need to be different for difference's sake?
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 17, 2025
Hello Les,
Thank you for your detailed feedback. We are glad to hear you appreciate the design and quiet operation of the hair dryer, but we are sorry to learn about the issues you have encountered. Your insights regarding the weight, cord, and button placement are valuable to us. We strive to improve our products based on customer experiences, and your comments will be shared with our design team. If you need any assistance or have further concerns, please reach out to our support team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Thank you for your detailed feedback. We are glad to hear you appreciate the design and quiet operation of the hair dryer, but we are sorry to learn about the issues you have encountered. Your insights regarding the weight, cord, and button placement are valuable to us. We strive to improve our products based on customer experiences, and your comments will be shared with our design team. If you need any assistance or have further concerns, please reach out to our support team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Simp
Gender:Female
Verified Purchase:Yes
Awesome product just way to expensive for a hair dryer.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: KMAh
Verified Purchase:Yes
Dries quickly and gently without static electricity and flyaways
Written by a customer while visiting Dyson
Posted by: Cecea
Gender:Female
Verified Purchase:Yes
I got this for Christmas and absolutely love it!! 10/10 would recommend!! My hair is dry in no time. I used to air dry because I’d get very frizzy but not with this. My hair is smoother than with ordinary hair dryers. It is pricey but worth it if you can swing it!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Happy Hair Girl :)
Gender:Female
Verified Purchase:Yes
I got this hair dryer as a Christmas gift and OMG.......it is fabulous! My hair feels so soft and healthy after drying and I really do not have to use the flat iron for the frizzies anymore if I don't want to. I absolutely LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting Dyson