Hello, thank you for sharing your experience with the Dyson Supersonic™ hair dryer Professional edition. We sincerely apologize for the inconvenience and disappointment you have encountered. We understand that having extremely fine hair can present unique challenges, and we regret that our product did not meet your expectations. Your feedback is important to us, and we appreciate you bringing this matter to our attention. We strive to design products that cater to a wide range of hair types and needs, and it is disheartening to learn that this was not the case for you. We would like to offer our assistance in finding a solution that works better for your hair type. We would like to investigate this further to understand what went wrong and to ensure that such issues are addressed. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.

Hello, thank you for sharing your feedback with us. We sincerely apologize for the difficulties you've experienced with the Dyson Supersonic hair dryer. We understand how frustrating it can be when a product does not meet your expectations, especially after you've been looking forward to using it. We are sorry to hear that the instructional videos did not provide clear guidance and that you ended up with tangled hair. Your experience is important to us, and we want to ensure you get the best results from your Dyson Supersonic hair dryer. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.