I received this dryer last Tuesday. In the 4 days that I’ve used it, or tried to use it, it cuts off after a couple of minutes. Twice I was able to restart it after 5 minutes, but this is unacceptable. No one has that kind of time in the morning.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, November 30, 2022
Hello Nancy, this is Kelly with Dyson. We're so sorry to see from your review that you've had trouble with your brand new Dyson Supersonic. To hear that it's cutting out while in use is rather unusual, especially with the power button not being engaged. We would like to learn more about your experience, and to help make this right for you. Please get in touch with us directly at askdysonUS@dyson.com. We will be looking forward to your correspondence.
A very expensive hair dryer, and not sure what technology makes it different.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, November 28, 2022
Hi there, this is Kelly with Dyson. The Dyson Supersonic™ hair dryer has been engineered to protect hair from extreme heat damage, with fast drying and controlled styling. These features help to increase hair smoothness and shine, and decrease frizz and flyaways. Supersonic™ was also designed with different hair types in mind. We spent time testing different hair types in our laboratories, and engineered a range of attachments to work with and style different hair types. As with any Dyson product purchased from us directly, we do have a 30-day return period, and if you're not absolutely happy with your purchase, returns are free. If you'd like to initiate a return, or if you have any other questions/concerns that we can help with, don't hesitate to get in touch with us at askdysonUS@dyson.com.
I mistakenly purchased the professional model and the cord is a bit long but I am getting used to it. Also, it takes some time for the dryer to heat up. Read the instructions and try the attachments. Love the low noise.
I have only had the blow dryer for about a week and have used it twice. I have very thick hair and it dried it so quickly. The flyaway attachment is amazing. I want to do an experiment and see if I can help my hair when I air dry it. The only thing I was bummed about is where my husband bought it for me doesn’t include the case. It’s the same price at all the different places, but the one he bought didn’t come with a case. Not a huge deal, just made me a little sad not to have it.
I’ve only had my Dyson dryer for about a week and so far, all is good. Fast drying and the attachments are great. I used it for two Brazilian blowouts this week and didn’t experience any over heating or issues. This dryer blows HOT air.. full heat is excessive. Overall, it’s worked great and I’m happy with my purchase. The only downfalls I’ve experienced so far is that it is heavy compared to my Sam Villa dryer and falls off its stand easily.