Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has awesome features
on February 5, 2024
Posted by: jimmyboy1964
[This review was collected as part of a promotion.] I use my phone for texting and gaming I also play remotely with my ps5.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful
on February 5, 2024
Posted by: Devonta
[This review was collected as part of a promotion.] Wonderful phone I love the brand they comes with the latest and theBESSSTTT
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very slow and freeze alot!
on March 11, 2024
Posted by: Babycake2024
[This review was collected as part of a promotion.] For myself an receiving calls for my daughter doctors appointments an myself an navigation to where I'm going. Calling family and Facebook an messenger an Instagram
Value
2
Response from Samsung USBy Social Commerce, March 12, 2024
Hello Babycake2024, we appreciate your feedback on your Samsung Galaxy A15. We understand how important your device is to you every day and we are always here to help our customers enhance their experience and fully enjoy using their device every day. We have provided a few links to articles to help you with the speed of your device. We have also included a link to the Samsung Support Team if you are continuing to have this experiencing after your have done some troubleshooting. Thank you forbeing a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Seamless navigation between devices
on April 29, 2024
Posted by: MandyJoM
[This review was collected as part of a promotion.] I first purchased a Samsung Tablet and can't stop telling people about it.
I love the that I can use my Tablet as a Phone, Tablet & Laptop without feeling like I'm missing much from any mode.
When it came time to upgrade my Smartphone I knew I wanted to switch to Samsung, hoping to add seamless movement between devices.
I am not disappointed!!
I'm still learning the Galaxy AI functions available, excited to explore more.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great futures
on May 2, 2024
Posted by: Olphis
[This review was collected as part of a promotion.] I use my Samsung PHONE, for calling , for internet, for learning. I use it to find the bus way in traffic
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone
on May 8, 2024
Posted by: DogLover
[This review was collected as part of a promotion.] I love my phone has all the great features I love and need I will only use Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sangsum A15 5g review.
on May 13, 2024
Posted by: Anthony04
[This review was collected as part of a promotion.] It is a good product, with a beautiful and quality finish. One of its best qualities is the camera system and the quality of the images, a complement in addition to this is the incorporation of AI that facilitates any type of activity in which the cell phone is used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
SLOW phone
on December 7, 2024
Posted by: Petes1087
This phone is so slow anything you do expect it to take 2 seconds+ to load an app or do anything
Response from Samsung USBy R&R, December 11, 2024
Hi Petes1087,
Thank you for telling us about your experience with your Galaxy A15 5G phone. We at Samsung value feedback from our customers to ensure we are providing a product that our customers can be proud to use. Our goal is to exceed your expectations.
There are many reasons your phone may seem like its slowing down, like background applications still running for instance. There are a few troubleshooting steps you an follow, such as making sure your phone stays up to date and removing applications you no longer use. If your phone is misbehaving, it's possible that it may be a third-party app. I am providing you a link with all the information on how you can enter safe mode to help better identify if that is the case. Starting it in safe mode and then noticing that everything is responding faster may help you determine which application may be slowing down your device.
If you are comfortable, doing a soft reset may be useful. That is resetting your phone to default without erasing your apps or data. I will provide a resource for you to check out that may assist.
If you would like further assistance after trying the troubleshooting step, please contact us. We have the wonderful Samsung Support Team, which can be reached via phone or chat, and we would love to hear from you.
It’s always a pleasure to hear our customers share their experiences with us. Thank you for being a loyal customer.
-Ty
Power on your Galaxy phone or tablet in Safe mode
https://youtu.be/Tlx1HcSPJPo
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for telling us about your experience with your Galaxy A15 5G phone. We at Samsung value feedback from our customers to ensure we are providing a product that our customers can be proud to use. Our goal is to exceed your expectations.
There are many reasons your phone may seem like its slowing down, like background applications still running for instance. There are a few troubleshooting steps you an follow, such as making sure your phone stays up to date and removing applications you no longer use. If your phone is misbehaving, it's possible that it may be a third-party app. I am providing you a link with all the information on how you can enter safe mode to help better identify if that is the case. Starting it in safe mode and then noticing that everything is responding faster may help you determine which application may be slowing down your device.
If you are comfortable, doing a soft reset may be useful. That is resetting your phone to default without erasing your apps or data. I will provide a resource for you to check out that may assist.
If you would like further assistance after trying the troubleshooting step, please contact us. We have the wonderful Samsung Support Team, which can be reached via phone or chat, and we would love to hear from you.
It’s always a pleasure to hear our customers share their experiences with us. Thank you for being a loyal customer.
-Ty
Power on your Galaxy phone or tablet in Safe mode
https://youtu.be/Tlx1HcSPJPo
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US