Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
This product is good with flaws
on October 30, 2024
Posted by: RByers7415
[This review was collected as part of a promotion.] I like my Galaxy A15. I switched from LG to Samsung. The display is great and has better features. When it comes to the speed and eullrunning apps it doesn't go over well with me. It's slow and consistently delayed. The touch screen is delayed or even unresponsive at times, Apps run slow.
Value
2
Response from Samsung USBy Social Commerce, November 1, 2024
Howdy RByers7415,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If your touchscreen is frozen or unresponsive, you can check out "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you may be experiencing with your device. Let us know if you have any questions for us after reviewing the resources that have been shared by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If your touchscreen is frozen or unresponsive, you can check out "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you may be experiencing with your device. Let us know if you have any questions for us after reviewing the resources that have been shared by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Written by a customer while visiting Samsung US
Posted by: Another dude on Visible
from New York
Expertise:Intermediate
Verified Purchase:Yes
Happy with the phone so far. Takes really nice pictures. Best of all, it works with my Visible plan. I had some trouble finding phones that do so.
I would recommend this to a friend!
Features
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst samsung phone ever.
on August 26, 2024
Posted by: HenDicap
[This review was collected as part of a promotion.] Before my vacation trip, my s20 ultra screen broke and I went to a repair shop and they said it'd be 400 to fix it. So instead I went and bought a new phone, aka my current A15 coz I needed a pho e fast before traveling, and oh man let me tell yall, samsung forgot to hit the ball at the park. This phone is garbage, worst samsung phone of all time, my god. It freezes when I get a call, when I try to watch YouTube while in a call, and even when I try to take a picture. The text messages DON'T EVEN WORK, when I try to send a text message, it never goes through at the first time, it always "fails to send message". Then when I'm scrolling through social media and someone text me, I try to reply through the notification bar, AND IT FREEZES. I can't even be in a call on discord without the app crashing every time when multi tasking to do something else. I will get my s20 ultra fixed and switch back to it, coz that phone was immortal, it just happen to break while at work. Oh yeah, the A15 EVEN FREEZES WHEN TAKING A SCREENSHOT, and when I take a screen, it doesn't even save. Which is honestly incredible how that works, not even a screenshot this phone can handle, why even release this phone, yall could've released something WAYYY better.
Value
1
Response from Samsung USBy Social Commerce, August 28, 2024
Aloha,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have some free time available, please take a moment to review "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your A15. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Also check out, "Messages on Samsung phone are slow, do not send, or cannot be received" to conduct simple troubleshooting steps to help resolve what you have described to be experiencing with your text messages. Now, if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you would like any further assistance after reviewing the resources that have been provided or if you have any questions for us, feel free to contact Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A15. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have some free time available, please take a moment to review "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your A15. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Also check out, "Messages on Samsung phone are slow, do not send, or cannot be received" to conduct simple troubleshooting steps to help resolve what you have described to be experiencing with your text messages. Now, if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you would like any further assistance after reviewing the resources that have been provided or if you have any questions for us, feel free to contact Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Written by a customer while visiting Samsung US
Customer Rating
1
It's very slow it doesn't operate as fast
on August 13, 2024
Posted by: Soliman
[This review was collected as part of a promotion.] It's very slow And it doesn't operate as fast. I don't like it
Value
1
Response from Samsung USBy Social Commerce, August 16, 2024
Hello Soliman,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A15. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature helps you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Feel free to take a look at, "How to keep your Galaxy phone or tablet from slowing down" if you would like to learn how you can automatically optimize your device for faster, better performance. If you would like to share additional feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A15. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature helps you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. Feel free to take a look at, "How to keep your Galaxy phone or tablet from slowing down" if you would like to learn how you can automatically optimize your device for faster, better performance. If you would like to share additional feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
1
Slow motion for real slowest phone
on August 26, 2024
Posted by: whitefolks
[This review was collected as part of a promotion.] Slow as a turtle .an so slow I am lost also Valaxy Ai
Value
1
Response from Samsung USBy Social Commerce, August 30, 2024
Hey there,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. If you would like any further assistance after reviewing the resource that has been shared, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A15. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. If you would like any further assistance after reviewing the resource that has been shared, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
5
The phone screen is the perfect size for a man
on July 19, 2025
Posted by: Hazzycbabi
[This review was collected as part of a promotion.] The galaxy Ai is essential for me and my family to be able to stay in contact with one another
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new phones camera
on October 31, 2024
Posted by: Vafire
[This review was collected as part of a promotion.] I can not believe how great the camera is on the galaxy A15 5g so glad I Switched to Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really Love IT
on November 17, 2024
Posted by: Edubb1
[This review was collected as part of a promotion.] I switched and the phone is exceptional I can't say more love the quality of samsung products!
Value
5
Written by a customer while visiting Samsung US