Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
defective
on February 5, 2024
Posted by: nickohnstad
from california
Expertise:Intermediate
junk, had to send it back the next day, wouldnt recognize my sim card, couldnt call out, all incoming calls hung up, manufacture defects, new does not mean good
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 6, 2024
Hi Nickohstad, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy A15. We are always more than happy to help our customers with any difficulty they experience with their chosen device to help ensure they have the full experience and functionality of their device. We have some resources on our website to help our customers troubleshoot the connectivity of their device, that we have linked below. We have also included a link to the Samsung Support Team if you ever have questions with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This products features are on anther level!
on April 23, 2024
Posted by: Pinkgirlys2
[This review was collected as part of a promotion.] The best part about this Galaxy AI A15 device is the screen on screen you can literally watch 2 things at once and play a game or be on Instagram at the same time.
I love everything about this device the big screenthe keypad the camera I literally can hi on and on!
I want to take a picture of the phone but I'm currently using it to write this review!! So go buy !!
I love everything about this device the big screenthe keypad the camera I literally can hi on and on!
I want to take a picture of the phone but I'm currently using it to write this review!! So go buy !!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on March 6, 2024
Posted by: Disappointed user
I bought this phone about a month ago because I broke my previous device and did not have insurance so I wanted to buy the cheapest phone available to get me by for a while. I assumed it would function as most devices would and it just may not be as fast or smooth as most. This has been the absolute worst experience with a mobile device that I've ever had. I'd rather go back to a Nokia stick phone at this rate. I'm about ready to send it to a watery grave at the bottom of the Potomac.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, March 7, 2024
Hello there, we appreciate you sharing your thoughts with us about your Samsung Galaxy A15. We understand our customers have a range of needs, wants, and budgets for their chosen device. We would be happy to help you troubleshoot the overall speed and functionality of your device to help enhance your experience and usage. We have a few articles linked below to help you troubleshoot the speed of your device at your convenience. We have also included a link to the Samsung Support Team if you believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Dont judge a book by its cover
on February 5, 2024
Posted by: MRMarty
[This review was collected as part of a promotion.] I use my Galaxy A15 for my everyday stuff and i love how it looks, but my data runs out almost by the 6th day before the month. Sometimes phones look great and everything ,but when you need a photo it comes out great but when i need the internet its fast but on the games i play it kind of slow and gets stuck and before you know it i loss my money because i was not getting data sorry forgot to say i gamble sometimes. The music is great plus Bluetooth works so good i never have any problems with the downloads everything real fast to this Galaxy phone is good for what i paid for it. I recommand you getting one if your trying to have a great phone with a great plan in this not doing so good financially crises,at least you have a great phone you can count on for everything in the world,because we do have the world in our hands thanks to Samsunm Galaxy phones we have whatever we need just unlock your Samsunm Galaxy and its there.
M.R
M.R
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great entry level phone for basic usage
on February 6, 2024
Posted by: Kira23
[This review was collected as part of a promotion.] The A15 is a great phone for the average user who need to meet their basic demands, such as calls, texts, surfing the web, streaming, social media, etc. It works nicely to get things done. And it is at an affordable price. However, I would love if the phone could operate faster.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Clean design, but still need some changes.
on February 24, 2024
Posted by: Lenstsky
[This review was collected as part of a promotion.] The phone phone design is what makes the phone's unique. A flat design with the round Edges makes the phone looks premium. Even though I've the 4GB RAM version, but that's doesn't stop me from enjoying the device.
The new aspect of OneUI 6 is completely outstanding. I love the transparency of the display and redesign of each icons in Quick Panel settings.
Some of concernant:
1_The from the front camera needs to redesign and add a hole punch camera cutout to create a unified Screen bezels.
2_ the plus sign on the Wi-Fi icons if removed, For me it serves no purpose or maybe there's something I don't know.
3_ Base model needs to be 4GB of RAM + 2GB extended RAM
4_ Us users Missed the dedicated Screen Recording.
5_ Headphone ports can be removed to create more spaces as we now have USB-C Headphones.
6_ Improves the cameras quality: two camera is enough to reduce the cost for camera improvements.
7_ Too many apps: not all software have to be an apps , so some of them can merge into one to create a better ecosystem.
Overall I'll to thanks the Samsung teams for such big improvements : LCD to AMOLED displays.
The new aspect of OneUI 6 is completely outstanding. I love the transparency of the display and redesign of each icons in Quick Panel settings.
Some of concernant:
1_The from the front camera needs to redesign and add a hole punch camera cutout to create a unified Screen bezels.
2_ the plus sign on the Wi-Fi icons if removed, For me it serves no purpose or maybe there's something I don't know.
3_ Base model needs to be 4GB of RAM + 2GB extended RAM
4_ Us users Missed the dedicated Screen Recording.
5_ Headphone ports can be removed to create more spaces as we now have USB-C Headphones.
6_ Improves the cameras quality: two camera is enough to reduce the cost for camera improvements.
7_ Too many apps: not all software have to be an apps , so some of them can merge into one to create a better ecosystem.
Overall I'll to thanks the Samsung teams for such big improvements : LCD to AMOLED displays.
Value
3
Response from Samsung USBy Social Commerce, February 26, 2024
Hello Lenstsky, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy A15. We love hearing you are overall pleased with the features and functionality of your new device. Your feedback is crucial to us as we continue forward in innovation and providing the best experience possible to our customers. Please, reach out to us in the future if you have questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I have ever purchased
on April 30, 2024
Posted by: Rawkstylee
[This review was collected as part of a promotion.] The primary purpose if ANY phone is to make and recieve phone calls. This phone falls short of the mark on multiple levels. Mic only works on speaker phone. 5g service kills the battery. 4g service is questionable. Was sold this phone by my provider and told none of this would be an issue. Unfortunately, it is. Can't blame my provider. They are reading the info card from Samsung. Being im with one of the largest providers on the planet, these issues fall on Samsung.
Value
1
Response from Samsung USBy Social Commerce, May 6, 2024
Hi there Rawkstylee, thank you for your feedback on your Samsung Galaxy A15. We understand how frustrating it can be to have a device that is not functioning as intended or expected. We would be more than happy to help you troubleshoot these matters and help maximize your overall experience with your new device. We have provided links to help with both the microphone and connection of your device. We have also provided a link to the Samsung Support Team if these resources do not help resolves these matters. Thank you for being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Just big fan of this phone
on February 5, 2024
Posted by: Clay95
[This review was collected as part of a promotion.] I really like my old I just not fan this one,I couldn't get what really want so I had get this phone,
Value
3
Response from Samsung USBy Social Commerce, February 7, 2024
Hello Clay95, thank you for sharing your thoughts with us about your Samsung Galaxy A15. We completely understand our customers have a range of features, settings, and budgets for their chosen device. We would be more than happy to assist you in best aligning your device to your needs if you would like. We have provided links below to the full device manual and the Samsung Support Team for assistance in this quest. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US