Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
The samsung galaxy a15 5g is a great product
on February 25, 2024
Posted by: Lovertv
[This review was collected as part of a promotion.] My samsung galaxy a15 5g is probably the best samsung phone I have had experience with. I love the metallic blue color and the awesome features like edge lighting and power share and plus it allows you to share with people nearby funny pictures or memes the phone is not slow and to be honest even though it's 1 upgrade this phone is 10x better than the a14 long battery life and water proof overall I thing that I'll have this phone for a long time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
worst servicing center and mobile
on November 20, 2024
Posted by: somasundar
I am writing to express my dissatisfaction with a Samsung mobile phone I purchased on June 24th. Unfortunately, the device has experienced significant issues, particularly with the motherboard, rendering it non-functional. This has been a very disappointing experience, especially considering the high expectations I had for Samsung products.
When I purchased the phone, I was assured of its quality and reliability. However, the current situation has proven otherwise. To make matters worse, I am now being informed that any repairs will be chargeable, despite the issues arising so soon after purchase.
I am extremely unhappy with both the product and the service provided. I would like to escalate this matter and request a resolution that does not involve additional charges for repairs.
Additionally, I would like to provide feedback on my experience. The product quality and the service received have been far below expectations, and I would not recommend this product to others.
Please escalate this issue to a higher authority and provide me with the contact details of the relevant person or department.
Thank you for your attention to this matter.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 21, 2024
Hi Somasundar,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. We would be more than happy to assist you with what you may be experiencing with your device, but we need more information regarding what may be occurring before we can do so. Feel free to reach out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A15. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. We would be more than happy to assist you with what you may be experiencing with your device, but we need more information regarding what may be occurring before we can do so. Feel free to reach out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Battery life , camera , and display.
on November 23, 2024
Posted by: Dedrick082
from Tennessee
This phone battery life is amazing 👏 i love the compact size and the fast fluid screen and processing from the exynos processor also I was blown away by the camera it takes great photos 📸 in daylight I was really impressed great job samsung no wonder this phones sells so many units worldwide
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Budget Phone
on February 6, 2024
Posted by: DocBrown
[This review was collected as part of a promotion.] Great phone with a nice screen and somewhat snappy response. Android 14 works well and the camera is decent. Perfect for a casual user.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome for the price
on February 5, 2024
Posted by: SamsungGR
[This review was collected as part of a promotion.] For the price I paid for this device I am seriously happy.
It does everything I want it to do with minimal lag. Sure you can't have 9 games open at once or expect to open tbe camera instanteouslg but it's a great device.
It could stand to have more RAM, but if you're looking for no thrills, everything just works a crystal clear AMOLED screen, don't sleep on this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works well
on February 17, 2024
Posted by: RNIII2013
[This review was collected as part of a promotion.] This was a replacement phone while my husband's S23 Ultra was being repaired. It was really awesome! Great phone for an inexpensive price. He loved the fingerprint unlock being on the side button instead of the screen. Charges quickly. Handled everything well. Keeping it as a just in case.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
very bad phone
on May 13, 2024
Posted by: Ihateapple
[This review was collected as part of a promotion.] The phone always crashes it never run properly its vert slow it lags it crashes not galaxy ai it trash and super bad not very durable I drop from 5 cm and it broke the screen
Value
1
Response from Samsung USBy Social Commerce, May 14, 2024
Hello, thank you for your feedback on your Samsung Galaxy A15. We completely understand how frustrating it can be to have a device that is not functioning as intended or expected. We have shared a few articles to links to help with the software crashes and speed of your device. We have also shared a link to the Samsung Support Team if you would like assistance with the display of your device. Thank you for being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This phone has no better teachers than the 14.
on May 25, 2024
Posted by: Tammy
I bought this phone about a month ago and it is the worst phone I have ever purchased.It want let you down load most apps.and it is always going off line.When you touch the screen well most of the time you touch the screen it want move.Then when you put in your password to Unlock the screen you have to hit ok before it will open.I tried to down load my diabetic app.And it tells me that it can't because it's not compatible.And u have to keep cutting it off and on to keep it working.I thought this phone would be bigger than the galaxy 14.But they made it wider than the 14.but if you compair them there not that different.So very very displeased with this phone.
Response from Samsung USBy Social Commerce, May 28, 2024
Hi there Tammy, we appreciate you sharing your thoughts with us about your Samsung Galaxy A15. We would be more than happy to assist you with any aspect of your device that is causing frustration. For your app for diabetes you mention, we recommend reaching out to the manufacturer directly to see what requirements they have for download whether it be a specific software update or storage capacity. You can expand the storage of this device with a micro SD card up to 1TB in size. We have provided links to articles to help you with the display responsiveness you mention. We have also provided a link to the Samsung Support Team to work with you one on one if you desire with any experience you are having with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US