Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Easy to navigate, sound quality is amazing.. 100%
on July 24, 2025
Posted by: KingDunn87
[This review was collected as part of a promotion.] I don't us AI but if your a smart person and know it the person using the smartphone; that the smart one that makes it do what it do
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This device is overall not bad
on July 24, 2025
Posted by: Jaythefastest
[This review was collected as part of a promotion.] I think my galaxy A15 5G is a overall good phone, it does has its set backs but so does every other phone. I can use Galaxy AI as a feature which is new to me. My device does glitch and run slow at times but besides that, my calls are clear and text messages send right through. I would definitely recommend to a friend or family member.
Value
3
Response from Samsung USBy R&R, August 5, 2025
Hey there Jaythefastest
We love hearing your feedback! The Galaxy A15 5G is designed to be both smart and easy to use, and your review shows we’re headed in the right direction. This is a wonderful device to add to your tech collection. While this model doesn’t include the full Galaxy AI rollout yet, you'll find plenty of cool smart features to enhance your experience. If you ever notice your device running a bit slow, try optimizing it by going to Settings, then Device Care, and tapping Optimize now; it's quick and simple! We truly appreciate your feedback, and together, we can shape the future. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We love hearing your feedback! The Galaxy A15 5G is designed to be both smart and easy to use, and your review shows we’re headed in the right direction. This is a wonderful device to add to your tech collection. While this model doesn’t include the full Galaxy AI rollout yet, you'll find plenty of cool smart features to enhance your experience. If you ever notice your device running a bit slow, try optimizing it by going to Settings, then Device Care, and tapping Optimize now; it's quick and simple! We truly appreciate your feedback, and together, we can shape the future. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good Performance
on July 24, 2025
Posted by: Earelb
[This review was collected as part of a promotion.] My Samsung device performance was very good. Ai when given a task performed at exceptional level i was surprised My only negative would be the storage room
Value
4
Response from Samsung USBy R&R, July 25, 2025
Hi Earelb,
Thanks so much for sharing your detailed thoughts on the Galaxy A15 5G! We’re genuinely happy to hear that its performance and AI features made a positive impression on you. Whether you’re tackling everyday tasks or exploring creative options, the A15 5G is designed to support you with quick responsiveness and smooth operation. We’re grateful for your feedback on storage, as every comment helps us improve our products to meet better the features that matter most to you. It’s wonderful to have you as part of the Samsung family, and we’re excited to see how your Galaxy device continues to enhance your daily life!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing your detailed thoughts on the Galaxy A15 5G! We’re genuinely happy to hear that its performance and AI features made a positive impression on you. Whether you’re tackling everyday tasks or exploring creative options, the A15 5G is designed to support you with quick responsiveness and smooth operation. We’re grateful for your feedback on storage, as every comment helps us improve our products to meet better the features that matter most to you. It’s wonderful to have you as part of the Samsung family, and we’re excited to see how your Galaxy device continues to enhance your daily life!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My Experience with my A-15
on July 24, 2025
Posted by: Tomtom
[This review was collected as part of a promotion.] My A-15 is one the best phones I've owned they are adding special features to device and I use with CGM for accurate real time readings. It works well with printers. Also the 5G moves at an amazing speed .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Ive had nothing but problems with this phone
on July 24, 2025
Posted by: Bigballin
[This review was collected as part of a promotion.] I use my device too play games but its slow and it always goes into emergency calling only
Value
2
Response from Samsung USBy R&R, July 30, 2025
Howdy Bigballin,
Thanks so much for reaching out and sharing your experience with your Galaxy A15 5G. We understand how concerning it can be when your phone shows 'Emergency calls only.' This message usually means your phone is having trouble connecting with your carrier, which can happen due to concerns with your SIM card or signal. When you’re in areas with weak coverage or if something is blocking the signal, your phone might limit you to emergency calls only. It’s recommended to check your SIM card. If your eSIM hasn’t been activated, there’s no SIM installed, or if the SIM is defective, it could cause this message to appear. If you're still only able to make emergency calls after these checks, please contact your carrier for help. We've linked a detailed troubleshooting guide below to assist you further. And if you need any more support, don't hesitate to reach out to our Samsung Support Team. Thanks so much for choosing Samsung!
Samsung phone displays Emergency calls only
https://www.samsung.com/us/support/troubleshoot/TSG10000275/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for reaching out and sharing your experience with your Galaxy A15 5G. We understand how concerning it can be when your phone shows 'Emergency calls only.' This message usually means your phone is having trouble connecting with your carrier, which can happen due to concerns with your SIM card or signal. When you’re in areas with weak coverage or if something is blocking the signal, your phone might limit you to emergency calls only. It’s recommended to check your SIM card. If your eSIM hasn’t been activated, there’s no SIM installed, or if the SIM is defective, it could cause this message to appear. If you're still only able to make emergency calls after these checks, please contact your carrier for help. We've linked a detailed troubleshooting guide below to assist you further. And if you need any more support, don't hesitate to reach out to our Samsung Support Team. Thanks so much for choosing Samsung!
Samsung phone displays Emergency calls only
https://www.samsung.com/us/support/troubleshoot/TSG10000275/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The great A15 5G Samsung phone
on July 24, 2025
Posted by: Montyphone
[This review was collected as part of a promotion.] The Samsung a 15 5G Galaxy AI is great it helps me resolve a lot of issues and solves a lot of problems I like these features on this phone and I also like the ease of using the phone and it's features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The security
on July 25, 2025
Posted by: Chelseycheyanne
[This review was collected as part of a promotion.] It has been great to come back to Samsung. After trying multiple different phones/tablets. Samsung has the best storage , the best easy to use apps, security is magnificent. Plus the customarily of Samsung is tremendous.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy AI Device
on July 25, 2025
Posted by: Yadayada
[This review was collected as part of a promotion.] Galaxy AI Device is used for school and it works well.
Value
3
Response from Samsung USBy R&R, July 30, 2025
What’s up Yadayada,
Wow! Thank you so much for sharing your excitement! The Galaxy A15 5G is packed with clever AI-designed features to make your everyday life easier, and we’re thrilled to hear you’re enjoying it. While this particular model hasn't yet received the full Galaxy AI upgrade, it still comes equipped with fantastic intelligent tools like Gemini and Google Assistant to enhance your experience. We hope your journey in school continues to be successful, with your Galaxy A15 5G by your side every step of the way. Keep connecting and staying inspired! Samsung, made for more.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Wow! Thank you so much for sharing your excitement! The Galaxy A15 5G is packed with clever AI-designed features to make your everyday life easier, and we’re thrilled to hear you’re enjoying it. While this particular model hasn't yet received the full Galaxy AI upgrade, it still comes equipped with fantastic intelligent tools like Gemini and Google Assistant to enhance your experience. We hope your journey in school continues to be successful, with your Galaxy A15 5G by your side every step of the way. Keep connecting and staying inspired! Samsung, made for more.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US