Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I love my galaxy themes.
on July 23, 2025
Posted by: Jackie
[This review was collected as part of a promotion.] I Love my Samsung Galaxy A15 5G!!!!! My favorite it the themes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
You get what you pay for
on July 24, 2025
Posted by: Wolfgrl
[This review was collected as part of a promotion.] The Galaxy a15 is a standard phone for the basic operations. It makes calls it doesn't seem to drop in that often it has a lot of memory the graphics are okay. The camera it is mediocre by best doesn't have a lot of options. It does drop calls and it does to the point of being annoying close apps when you're using the talk button it'll say error and won't record anything and the most frustrating thing is when you ask Google something or Galaxy AI and then you get your answer you forget about it you ask something again you never get your answer cuz you didn't close out the page prior to that little bugs here and there but for the money you get it decent phone
Value
3
Response from Samsung USBy R&R, July 24, 2025
Hello Wolfgrl,
We're so excited to hear how much you’re loving your Galaxy A15 5G! Every feature is carefully designed to serve you better, and it truly brightens our day to know it's making a positive difference for you. If you ever notice calls dropping or apps closing unexpectedly, it might be time for a quick software update. Simply swipe down with two fingers from the top right corner of your screen, then tap the Settings icon. Find and tap on Software update or System updates—names may vary depending on your model. Next, tap Download and install, Check for system updates, or Check for software updates—your carrier’s terminology might be different. If an update is available, it will start to download automatically, though sometimes you may need to tap 'Download now' on some devices. After the download completes, just follow the on-screen steps to install the update. If issues still persist after updating, don’t hesitate to reach out to our Samsung Support Team. We’re always here to assist you. Thanks so much for sharing your Galaxy story—your experience inspires us, and we’re proud to be part of it.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
We're so excited to hear how much you’re loving your Galaxy A15 5G! Every feature is carefully designed to serve you better, and it truly brightens our day to know it's making a positive difference for you. If you ever notice calls dropping or apps closing unexpectedly, it might be time for a quick software update. Simply swipe down with two fingers from the top right corner of your screen, then tap the Settings icon. Find and tap on Software update or System updates—names may vary depending on your model. Next, tap Download and install, Check for system updates, or Check for software updates—your carrier’s terminology might be different. If an update is available, it will start to download automatically, though sometimes you may need to tap 'Download now' on some devices. After the download completes, just follow the on-screen steps to install the update. If issues still persist after updating, don’t hesitate to reach out to our Samsung Support Team. We’re always here to assist you. Thanks so much for sharing your Galaxy story—your experience inspires us, and we’re proud to be part of it.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung wallet the secure folders the security
on July 24, 2025
Posted by: Lovemommy
[This review was collected as part of a promotion.] Galaxy AI is cool but I like Gemini butter I really don't have to use it as a hands-free phone so I'm not yet able to understand all the features yet but so far so good it's cool it's like using a miniature computer I love it I don't you know I plan to upgrade to a higher Galaxy actually Samsung in a while keep it up
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The A15 is faster and has more memory available.
on July 24, 2025
Posted by: Justme7985
[This review was collected as part of a promotion.] Galaxy AI is a big help in getting to know my new A15. It helps when setting up the phone for the 1st time and is always available if I have a question or need help with a vast variety of just about every aspect of my phone use.. over all a good phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Another amazing product from Samsung!!!
on July 24, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Once again Samsung has managed to give us another phone that looks and feels like other high-end flagship devices but is also affordable, durable and easily manages my everyday use. I use it to help me stay organized and up-to-date while at work and at night Im a pretty heavy gamer. The A15 5G has easily managed anything ive needed it for and all the while doing it in style.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Review of my galaxy
on July 24, 2025
Posted by: Vonheet
[This review was collected as part of a promotion.] I have yet to try out my galaxy AI, I like how durable it is , and the graphics are great too.. but I don't like how slow it is.
Value
3
Response from Samsung USBy R&R, July 24, 2025
Hola Vonheet,
We genuinely love hearing this! The Galaxy A15 5G was thoughtfully designed to fit seamlessly into your lifestyle, and it warms our hearts to know it's working well for you. While your specific model hasn't yet received the complete Galaxy AI rollout, there are plenty of smart features you can explore to make your experience even better. If you ever notice your device slowing down, a quick optimization can help. The Quick Optimization feature is super simple and boosts your phone’s performance by identifying apps that use too much battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. Just a few taps in Settings, swipe to Device Care, tap 'Optimize now,' and then tap Done, and you’re all set! You can learn more about keeping your device running smoothly by checking out the online resource linked below. We truly appreciate your kind review and sincerely thank you for choosing Samsung!
Together, we make it epic.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We genuinely love hearing this! The Galaxy A15 5G was thoughtfully designed to fit seamlessly into your lifestyle, and it warms our hearts to know it's working well for you. While your specific model hasn't yet received the complete Galaxy AI rollout, there are plenty of smart features you can explore to make your experience even better. If you ever notice your device slowing down, a quick optimization can help. The Quick Optimization feature is super simple and boosts your phone’s performance by identifying apps that use too much battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. Just a few taps in Settings, swipe to Device Care, tap 'Optimize now,' and then tap Done, and you’re all set! You can learn more about keeping your device running smoothly by checking out the online resource linked below. We truly appreciate your kind review and sincerely thank you for choosing Samsung!
Together, we make it epic.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is like a little hidden gem!
on July 24, 2025
Posted by: PinkRoxy5
[This review was collected as part of a promotion.] This phone is awesome! I love Galaxy phones, mainly because they're user friendly and they last a long time! I realized just how good they were during the period of the last 2 years. I had 2 brands that were not Samsung but had Android software. Unfortunately, they both fell short. I am on my phone constantly, its basically my personal assistant. My phone is my lifeline. This phone actually holds a charge for the majority of the day, it's very quick, and it takes good quality photos/videos! It's also very affordable and as long as you treat it well, it will last you a good while!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall this product has good features
on July 24, 2025
Posted by: Try4u2b
[This review was collected as part of a promotion.] I use it for streaming music and everyday txt and calls. It is very fast and I have no complaints.
Value
4
Response from Samsung USBy R&R, July 25, 2025
Hola Try4u2b,
Thank you so much for your kind review of the Galaxy A15 5G! We’re delighted to hear that your device offers smooth performance for streaming, calls, and everyday texting. Built for speed and dependability, the A15 5G keeps you connected whether you’re working or unwinding with your favorite playlists. Your feedback truly captures what we strive for, seamless, responsive technology that makes everyday moments better. We sincerely appreciate you sharing your experience with us and the vibrant Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for your kind review of the Galaxy A15 5G! We’re delighted to hear that your device offers smooth performance for streaming, calls, and everyday texting. Built for speed and dependability, the A15 5G keeps you connected whether you’re working or unwinding with your favorite playlists. Your feedback truly captures what we strive for, seamless, responsive technology that makes everyday moments better. We sincerely appreciate you sharing your experience with us and the vibrant Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US