Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
2,867
4 Stars
1,021
3 Stars
382
2 Stars
117
1 Star
71
78%of customers recommend this product.
(
63 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A15 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
My apps always crash
on July 9, 2025
Posted by: Chucky
[This review was collected as part of a promotion.] When ever I try to listen tousic with headphones the app crashes and my phone is slow also there oth features that are on the s9 that are not on the A15
Value
2
Response from Samsung USBy R&R, July 10, 2025
Hey There Chucky,
Thank you for reaching out and sharing your experience with your Galaxy A15 5G. We understand how disappointing it can be when you’re enjoying your favorite music and the app unexpectedly closes. This might be a sign that it’s time to clear the cache of the specific app and ensure it’s up to date. Additionally, performing a software update on your device can often enhance performance. Think of software updates like routine maintenance for your phone; they keep everything running smoothly while enhancing the user experience, improving security, and resolving minor concerns.
We recommend checking for updates whenever a new version becomes available to keep your device in peak condition. To check for software updates, simply swipe down with two fingers from the top right corner of your screen and tap the Settings icon. Navigate to Software update or System updates, which may vary by model. Then, you can select options such as “Download and install” or “Check for software updates,” depending on your carrier. If an update is available, it will typically download automatically; however, on some devices, you may need to tap ‘Download now’. Once the download is finished, just follow the on-screen instructions to install it.
For more details on updating your device or if you have any other questions, feel free to contact our Samsung Support Team. We appreciate your feedback and value you as a Samsung customer!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for reaching out and sharing your experience with your Galaxy A15 5G. We understand how disappointing it can be when you’re enjoying your favorite music and the app unexpectedly closes. This might be a sign that it’s time to clear the cache of the specific app and ensure it’s up to date. Additionally, performing a software update on your device can often enhance performance. Think of software updates like routine maintenance for your phone; they keep everything running smoothly while enhancing the user experience, improving security, and resolving minor concerns.
We recommend checking for updates whenever a new version becomes available to keep your device in peak condition. To check for software updates, simply swipe down with two fingers from the top right corner of your screen and tap the Settings icon. Navigate to Software update or System updates, which may vary by model. Then, you can select options such as “Download and install” or “Check for software updates,” depending on your carrier. If an update is available, it will typically download automatically; however, on some devices, you may need to tap ‘Download now’. Once the download is finished, just follow the on-screen instructions to install it.
For more details on updating your device or if you have any other questions, feel free to contact our Samsung Support Team. We appreciate your feedback and value you as a Samsung customer!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on July 10, 2025
Posted by: Buddahbaby
[This review was collected as part of a promotion.] The Galaxy AI is amazing. I use it for streaming videos. I think everyone should have a samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A15 and me
on July 10, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone is reliable and trustworthy to hold all your photos and personal data. At first I was skeptical but I can.navigate the system pretty easily which is important to someone who isn't so tech savvy. The price is amazingly low for the product received would excppect it to be much higher for the way the system works and it's features. Over all.worrh the money for what u get.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on July 10, 2025
Posted by: 3boys1mom
[This review was collected as part of a promotion.] Screen is durable and clear. Processing runs smoothly and fast. Introduction of Galaxy AI was super neat and easy to access and understand. I use this phone for everything I need daily including email, work related phone calls, and banking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is great only it is so slow .
on July 10, 2025
Posted by: Big1San
[This review was collected as part of a promotion.] I use My Samsung galaxy A15 everyday for all purposes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great AI ON a A5
on July 10, 2025
Posted by: Tx38special
[This review was collected as part of a promotion.] Great AI service but the device is too slow! There is my view.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone I have been using
on July 10, 2025
Posted by: ILoveSamsung25
[This review was collected as part of a promotion.] I love the galaxy ai features. It makes my day to day life easier. Love it so much, but wouldn't recommend it for gaming. It's nice for day to day life in moderate amounts. One of the best phones I've used. It's also quite simple, and not too complicated to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy a fifteen
on July 10, 2025
Posted by: BabieGirl77
[This review was collected as part of a promotion.] Love all the bell whistles in my phone. All the features are wonderful and the phone fits nice in my hand
Value
5
Response from Samsung USBy R&R, July 11, 2025
Hey BabieGirl77,
We are thrilled you are loving all the bells and whistles the Galaxy A15 5G brings to the table! From sleek design that fits right in your hands to packed features, it is crafted to deliver a balanced blend of comfort and capability. Hearing how well it fits into your everyday life makes it all worth it. Thanks for sharing the Samsung love!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We are thrilled you are loving all the bells and whistles the Galaxy A15 5G brings to the table! From sleek design that fits right in your hands to packed features, it is crafted to deliver a balanced blend of comfort and capability. Hearing how well it fits into your everyday life makes it all worth it. Thanks for sharing the Samsung love!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US